Join the Intrax Team

Reports to: Operations Manager

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary:

This full-time non-exempt (Hourly) Operations Assistant position provides customer service and support to international camp participants and host camps participating in the BridgeUSA (J-1 visa) Camp Councilor Program and supports the Americamp Operations Manager.

This position requires attention to detail, heavy database work, and excellent customer service skills. The work environment is fast paced, and service driven, with a successful candidate possessing the ability to learn quickly and to be very flexible with changing business needs. The position requires superior customer support with heavy phone and computer usage.The ideal candidate should be located on the West Coast, Mountain, or Midwest.Candidates living in the San Francisco Bay Area will work a hybrid schedule with 2 days worked weekly at our San Francisco HQ office (Hybrid schedule is subject to change.)

Duties and Responsibilities:

Support the Operations Manager in daily duties which include:

• Receiving and handling a high volume of incoming calls and emails from program participants and clients.
• Problem solving urgent and/or escalated issues.
• Maintain accurate documentation and client tracking in Salesforce.
• Review program applications and required documents for accuracy.
• Communicate and provide support and training to international offices around the world.
• Review and troubleshoot any technical issues and send to IT for additional follow-up if needed.
• Assist with financial invoicing with clients and international offices.
• Attend weekly virtual meetings with department teams.
• Other duties as assigned by the Operations Manager.

Required Experience:

• Handling high volume of emails and phone calls.
• Previous experience in a customer service environment.
• Previous experience in a cultural exchange program preferred, but not required. Multilingual skills are a plus.
• Bachelor’s degree or equivalent experience.
• Proficiency in Excel (i.e., Pivot Tables) and Word (i.e., Mail Merge), Power Point, Outlook.
• Proficiency/Experience in data entry.
• Excellent writing skills as depicted in your cover letter.
• Previous experience working remotely, from home-based office.

Knowledge, Skills, and Attributes:

• Ability to work in a team environment.
• Strong attention to detail.
• Previous call center or phone customer service experience.
• Strong web-based technology and problem-solving skills.
• Ability to meet strict deadlines daily and communicate effectively.
• Familiarity with a CRM systems (i.e. HubSpot or Salesforce) a plus

Pay Range:

$18.00-$24.00 per hour, commensurate with experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Reports To: Regional Account Manager (Midwest Region)

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

The Field Support Coordinator provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program and supports the Regional Account Director. This is a fast-paced position requiring superior customer support with heavy phone and computer usage.

Duties and Responsibilities

• Receive and handle a high volume of incoming calls and emails from participants and employers.
• Answer questions via phone and email regarding insurance, Social Security, housing, job concerns, transportation, and other issues important to newly arriving international students to the United States, within one business day.
• Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.
• Assist with problem solving urgent and/or escalated issues concerning participant health, safety, and welfare.
• Vet employers via email, phone, and web searches to ensure job placements meet or exceed US government regulations.
• Provide support to host employers regarding participants working for them. Mediate concerns between employers and participants.
• Ensure compliance with established program guidelines throughout the season.
• Maintain accurate documentation of participant and employer contact.
• Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.
• Assist in writing incident reports to the US Department of State on participant issues in the field.
• Assist in locating and securing housing leads for participants prior to their arrival in the United States.
• Attend weekly regional team meetings and all-team meetings, attend special trainings.
• Assist with training new department staff when appropriate.

Additional Responsibilities

• Review participant profiles and conduct occasional virtual interviews with participants on behalf of employers.
• Make periodic visits to employers/participants at the direction of the Regional Account Director.
• Plan and implement Cultural Activities for participants in assigned region, at the direction of the Regional Account Director.
• Participate in Community Support Group Forums, Orientations, Committee Meetings, and Cultural activities at the direction of the Regional Account Director.
• Other duties as assigned by Manager.

Required Experience

• Previous experience handling a high volume of incoming calls/emails
• Previous experience in a customer service environment
• Previous experience/ knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred.
• Previous experience in cultural exchange program preferred.
• Previous experience working remotely, from home-based office, preferred but not required.
• Bachelor’s degree or equivalent experience
• Familiarity with other cultures/international experience
• Excellent writing skills as depicted in your cover letter
• Strong time management skills to handle periods of high volume
• Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus

Knowledge, Skills, and Attributes

• Ability to work in a team environment
• Ability to work without direct/onsite supervision
• Previous call center experience preferred but not required
• Must be available to be on-call/emergency support on a rotating schedule (approximately 1 week every 8 weeks)
• Strong technology skills.
• Flexibility and an ability to adapt to a continuously changing industry
• A proactive, self-motivated personality, eager to identify new and better ways of achieving goals

Performance Criteria

• Ability to meet deadlines
• Successfully respond to customers’ requests and communications within one business day.

Travel

• International travel possible in the future (passport required)
• Driver’s License required
• Must be available to travel domestically, as needed. Most travel is planned, but occasional, unplanned emergency travel is possible with little notice before departure. Estimated travel 3-4 weeks per year.

Pay Range:

$55,000 - $65,000 annually based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Reports to: Senior Operations Manager

Position Summary:

Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Each year, Intrax Global Internships sponsors thousands of international university students and working professionals from around the world who travel to the United States to participate in internship and training programs.

Intrax Global Internships is looking for a full-time hourly Operations Assistant to provide general operations and program assistance. The Operations Assist will have a hybrid work schedule and will need to be able to work at the San Francisco HQ office 2 to 3 days per week. The successful candidate should be based in the San Francisco Bay Area.

Essential Functions:

• Assist with issuing government forms for international candidates
• Answer general phone and email inquiries
• Conduct webcam screening interviews with international candidates for program participation
• Conduct screening calls with prospective host organizations
• Correspond with prospective and current participants and host company personnel
• General office administration and data management  
• Other tasks and projects as assigned

Core Competencies:

• Ability to communicate essential and potentially sensitive information in a personable yet professional manner via phone, webcam, and email
• Desire and ability to work both collaboratively as a team as well as individually
• Ability to remain very detail-oriented and organized under tight deadlines
• Ability to multi-task in a fast-paced environment

Required Experience:

• Bachelor's degree or higher in a field related to international studies, business, or communications
• One - two years of professional experience, preferably in customer service, business administration, international relations, or related field
• Experience delivering sensitive information to key stakeholders in high-pressure situations

Desired but not required:

• Familiarity with CRM Software such as HubSpot, Salesforce

Pay:

$23.00 - $25.00 per hour based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Reports to: Sr. Director, Field Operations

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

The Regional Manager is responsible for the supervision, ongoing training, and development of a team of local coordinators/Community Representatives (CRs) who directly support high school exchange students and host families. They have monthly and annual regional goals for recruiting CRs and placing high school exchange students with families and schools. They also oversee the volunteer host family recruitment and supervision, school partnerships, and Department of State (DOS) Compliance for their region. This is a full time remote position. The successful candidate should reside in the Southeast or Central Region of the US.

Responsibilities include:

• Recruiting local coordinators/Community Representatives (CRs) to work with host families, schools, and students
• Develop relationships with schools across the region to assist in school placements of student participants
• Training local coordinators on host family recruitment, supervision, and other relative topics
• Ensuring students are placed in compliant homes in a timely manner and by deadline set by DOS
• Ensuring 100% compliance with all Department of State regulations and CSIET standards
• Managing escalated situations and working to rematch students when needed
• Communicating with Overseas Partners regarding placements and supervision
• Act as a liaison for regional communications with headquarters and Overseas Partners

Requirements:

• Experience working in cultural exchange required, preferably at the high school level
• Goal oriented and self-motivated
• Proficient in Microsoft Office programs
• Experience with Salesforce or similar CRM system
• Excellent communication skills, both written and verbal
• Experience with remote management and/or work preferred
• Ability to motivate and lead a team
• Bachelor’s Degree preferred
• Able to pass a background check

Compensation:

• Base salary with variable compensation and bonus
• Earned annual international trip with CRs and other RMs
• Medical and dental benefits
• 401K

Salary Range:

$50,000 - $54,000

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

This non-exempt full-time (Hourly) Operations Support Assistant position provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program and supports the Midwest Regional Account Director and Field Support Coordinator.

This position requires attention to detail, heavy database work, and excellent customer service skills. The work environment is fast paced, and service driven, with a successful candidate possessing the ability to learn quickly and to be very flexible with changing business needs. The position requires superior customer support with heavy phone and computer usage.

Duties and Responsibilities

• Receive and handle a high volume of incoming calls and emails from participants and employers.
• Answer questions via phone and email regarding insurance, Social Security, housing, job concerns, transportation, and other issues important to newly arriving international students to the United States, within one business day.
• Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.
• Assist with problem solving urgent and/or escalated issues concerning participant health, safety, and welfare.
• Vet employers via email, phone, and web searches to ensure job placements meet or exceed US government regulations.
• Assist in updating/renewing required host employer business documents.
• Provide support to host employers regarding participants working for them. Mediate concerns between employers and participants.
• Ensure compliance with established program guidelines throughout the season.
• Maintain accurate documentation of participant and employer contact.
• Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.
• Assist in locating and securing housing leads for participants prior to their arrival in the United States and during their program when housing issues arise.
• Attend weekly regional team meetings and all-team meetings, attend special trainings.

Additional Responsibilities

• Assist in writing, reviewing, and updating employer job descriptions used for recruiting purposes.
• Review participant profiles and assist in the interviewing and selection of participants, on behalf of employers, at the direction of the Regional Account Manager.
• Make occasional visits to employers/participants at the direction of the Regional Account Manager (possible for 2024)
• Plan and implement Cultural Activities for participants in assigned region, at the direction of the Regional Account Manager. (possible for 2024)
• Participate in Community Support Group Forums, Orientations, and Cultural activities at the direction of the Regional Account Manager. (possible for 2024)
• Other duties as assigned by the Regional Account Manager.

Required Experience

• Previous experience handling a high volume of incoming calls/emails
• Previous experience in a customer service environment
• Previous experience/ knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred.
• Previous experience in cultural exchange program preferred.
• Previous experience working remotely, from home-based office, preferred but not required.
• Associates degree or equivalent experience
• Familiarity with other cultures/international experience
• Excellent writing skills as depicted in your cover letter
• Strong time management skills to handle periods of high volume
• Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus

Knowledge, Skills, and Attributes

• Ability to work in a home-based office while working remotely in a team environment
• Ability to work without direct/onsite supervision
• Strong organizational skills
• Strong Multi-tasking skills
• Previous call center experience preferred but not required
• Strong technology skills.
• Flexibility and an ability to adapt to a continuously changing industry
• A proactive, self-motivated personality, eager to identify new and better ways of achieving goals
• Ability to work in a fast-paced environment

Performance Criteria

• Ability to meet strict deadlines  
• Successfully respond to customers’ requests and communications within one business day.

Travel

• Driver’s License required
• Must be available to travel domestically, as needed. Most travel is planned, but occasional, unplanned emergency travel is possible with little notice before departure.
• Estimated travel days 1-2 time per month.
• Estimated overnight travel 1 week per year.

Pay

$18.00 - $22.00 per hour based on previous experience

Intrax Pay Transparency Statement

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures.

• Flexible schedule in a part-time, work from home position offering great rewards
• Expand your knowledge of cultures worldwide and develop lifelong connections
• Receive gratification by helping others with their childcare needs and relationship development
• Change the lives of individuals making a yearlong commitment to live in the US
• Get to know your local community and it's childcare needs
• Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
• Build your local cluster and enjoy exciting financial bonuses and reward vacations.

JOB RESPONSIBILITIES

• Conduct an in-home interview with each prospective family
• Conduct an in-home orientation upon the arrival of a new au pair
• Provide yearlong support for both the family and the au pair
• Organize a monthly cultural event for the au pairs
• Organize a Family Day event for host families and au pairs once per year – organize a family event once a quarter for both host families and au pairs.
• Network within your community and engage in grass roots marketing and community events
• Provide interim housing for displaced au pairs in emergency situations

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• Excellent communication skills and problem-solving abilities
• Possess marketing and sales skills
• Submission of formal reports and maintaining a record of personal contact on a monthly basis
• Recruitment of potential host families

AREA DIRECTOR COMPENSATION

AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take home pay. At the minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home).  Area Directors enjoy the freedom to set their earning potential.   Their earning potential increases as Area Directors build their cluster in the community.  We have no set pay range.  An Area Director may earn less than $10,000 per year working few hours a week or more than $66,000 per year with growth.