Join the Intrax Team

Position Description:

Join our dynamic team! Matching Experts provide vital support to AuPairCare host families who are matching with an au pair. You will help host families in your region navigate the selection process, with the ultimate aim to match with an au pair that is a great fit for their family.  Members of the matching team work closely with their region’s Regional Manager and Area Directors, as well as other departments within AuPairCare, in order to secure new families and retain existing ones, achieve matching goals, ensure a consistently high level of customer support and experience, and encourage a productive and successful search experience for our hosts.  We are looking for 2 Matching Experts, one to work the Eastern Time Office Hours, and the other one to work the Pacific Time Office Hours.  Both positions are remote full-time non-exempt positions.

Summary of Duties:

• Communicate with host families and guide them in their search for the best au pair who meets their needs, via in-bound and outbound sales calls as well as email and other communication
• Present au pair candidates to families who qualify for their childcare needs and answer any questions that families have about the matching process
• Provide ongoing after match support to host families leading up to their au pairs’ arrivals on program
• Connect regularly with field staff and internal management teams to make sure host families’ matching needs are being met
• Utilize AuPairCare’s customized Salesforce database to track the matching process to assist and finalize sales
• Track and report on matches and conversion rates on a consistent basis
• Maintain a thorough and up to date catalogue of crucial information in personal memory and external sources in order to provide accurate guidance to host families

Knowledge, Skills, and Attributes:

• Exceptional communication skills
• Comfort and ability to operate on Eastern Time office hours for East Coast Based Matching Expert, and Pacific Time for West Coast Based Matching Expert
• Competitive, and motivated by the challenge and reward of hitting and exceeding goals
• High energy, enthusiasm, and motivation
• Strong attention to detail
• Proficient with Microsoft Office Suite and Outlook
• Familiarity with Salesforce and/or other CRM platforms
• Superior time management and multi-tasking skills
• Able to implement effective sales and customer service strategies
• Interest in international exchange and education

Rewards:

This is a full-time non-exempt position, with a remote home-office location, and competitive compensation and bonus potential.

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WHO ARE WE LOOKING FOR?

We are looking for a Marketing Analytics and Demand Generation Marketer to join the Intrax APC team. One of the key areas the Marketing and Communications team is responsible for is developing and driving new customer acquisition and engagement programs.

You will use your skills and strategic knowledge from previous demand and lead generation roles, as well as your metrics and analytics experience, to help APC succeed in our target and emerging markets and fine-tune our customer experience programs. You will have a blend of the creative acumen with the analytical and will effectively help construct tests and dial up or down on strategies based on performance.

WHAT WILL YOU WORK ON?

Each day will bring dynamic opportunities that you’ll work to optimize tools, digital messaging, and analyze lead performance. You’ll be thoughtful to how to make our program, purpose and promotional messages resonate with our target customer.

You will work cross-collaboratively with other team members who work closely with our customers at various stages of their engagement journey.

WHO IS INTRAX?

Intrax is a leader in global education and citizen diplomacy. With decades of experience in cultural exchange, passionate employees, and a host of professional affiliations and partnerships, Intrax programs work to change lives and create people-to-people connections.

AuPairCare, a program of Intrax, is dedicated to a mission of mutual understanding between countries and people through international cultural exchange. For over 30 years, AuPairCare has connected more than 85,000 international au pairs with American families across the U.S. We are passionate about what we do and value cultural exchange first and foremost.

Responsibilities:

• Oversee and execute online marketing activities across SEM/PPC, paid social media, email and other channels as needed
• Create and evaluate success metrics for lead generation activities and adjust efforts to improve conversion and marketing efficiency
• Utilize high-value content such as videos, reviews, photos, and customer testimonials in support of lead generation
• Measure the efficacy of our PPC program and optimize, working with outside PPC firm
• Propose and implement A/B testing within key channels to improve overall campaign results
• Coordinate lead generation messaging, landing pages and track performance of promotional offers
• Manage Google Analytics conversion metrics and events
• Manage weekly and monthly lead analysis and reporting within Salesforce and share validated learnings cross-departmentally
• Manage monthly credit card invoices for lead generation programs
• Oversee AuPairCare Marketing & Communications Intern on various tasks and provide mentorship in B2B lead generation best practices

Qualifications:

• An interest in international education and cultural exchange
• Demonstrated lead generation & paid search (PPC) experience
• Team player comfortable working with a diverse group of people
• Experience with Salesforce required; Marketo or HubSpot required
• Very strong organizational skills and attention to detail
• Able to handle multiple projects simultaneously, on budget and before deadlines
• 4+ years of marketing experience
• Excellent written and verbal communication skills

• BA required
• Light experience in Illustrator, Photoshop, InDesign, Canva a plus

THIS POSITION CAN BE REMOTE IN US OR REMOTE/HYBRID IN SF BAY AREA/NOR CAL

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Position Summary

Reporting to the Program Supervisor, the Program Advisor is an integral part of the Internship Programs team, working closely with a network of attorneys and university partners and directing applicants to review and process Intern and Trainee J-1 visa applications.

Essential Functions:

Participant Sales Support:

• Responsible for reviewing applications to confirm J-1 program eligibility and setting applicant and partner expectations about the program requirements
• Process assigned attorney and university partner applications and direct applications including document review, skype and phone validation calls, payment confirmation, and pre-arrival support to meet guaranteed processing times.
• Manage phone and web inquiries, as well as build and maintain various opportunity pipelines using the lead tracking system (Salesforce)
• Ensure compliance with Department of State regulations concerning the Exchange Visitor Program
• Adhere to sales and business processes set by the Program Director; collaborate with Program Supervisor to maximize sales and ensure processing timelines are adhered to
• Ensure accuracy of data entered into Salesforce.com and assist with maintaining detailed records

Administrative Support:

• Draft correspondence and assist with report preparation
• Create program training materials and handbooks
• Monitor payment collection

Other Program Support:

• Conduct vetting calls to companies interested in program participation
• Advise program participants and companies on J1 visa regulations

Knowledge, Skills, and Attributes:

• Ability to organize; exceptional attention to detail
• Project management skills: multi-tasking, prioritizing, time management to handle periods of high volume
• Strong customer service skills and ability to interact well with diverse groups/teams, cultures, and individuals
• Strong business acumen
• Ability to understand and adhere to complex policies and government regulations
• Friendly, positive attitude and cross-cultural sensitivity
• Flexible and highly adaptable to change

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Required/Preferred Experience:

• Bachelor’s degree or equivalent experience
• 1 - 2 years of experience in a program assistant or operations role
• Previous J-1 visa, cultural exchange experience preferred, but not required.
• Knowledge of Salesforce.com or similar CRM preferred
• Knowledge of Department of State regulations preferred, but not required

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Reports to: Operations Manager

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Overview

Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Each year, Intrax Global Internships sponsors thousands of international university students and working professionals from around the world who travel to the United States to participate in work based internship and training programs.

Reporting to the Operations Manager the Support Coordinator will assist with daily operations involving incoming university students and young professionals to the U.S. and perform tasks such as J-1 visa application review, company vetting, participant support, and other tasks as assigned.

Essential Functions:

• Assist with reviewing applications for J-1 visa sponsorship within given deadlines
• Conduct vetting calls to companies interested in program participation
• Keep international offices and partners informed on the progress of their applications
• Advise program participants and companies on J1 visa regulations
• Ensure program processes and procedures are followed
• Ensure accuracy of data entered into Salesforce.com and assist with maintaining detailed records
• Assist with creation of program training materials and handbooks
• Serve as a point of contact for afterhours emergencies when required
• Assist other team members as needed

Knowledge, Skills and Attributes:

• Ability to organize; exceptional attention to detail
• Project management skills: multi-tasking, prioritizing, time management to handle periods of high volume
• Ability to interact well with diverse groups/teams, cultures, and individuals
• Ability to understand and adhere to complex policies and government regulations
• Friendly, positive attitude and cross-cultural sensitivity

Required/Preferred Experience:

• Bachelor’s degree or equivalent experience
• Min. 3 years of experience in an operational role
• Advanced spreadsheet skills
• Knowledge of Salesforce.com or similar CRM preferred
• Prior experience living abroad or dealing with international students preferred

HOW TO APPLY:

If you are interested in becoming a member of the team, please apply via our automated system by following the link below:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1424a738-3153-4d70-a4e0-7384fa65428f&ccId=19000101_000001&jobId=436059&source=CC2&lang=en_US

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Please enter your cover letter into the ‘notes’ section before you submit your application or include the cover letter in the same file as your resume.

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Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

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No phone calls, please.  Thank you.

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures.

• Flexible schedule in a part-time, work from home position offering great rewards
• Expand your knowledge of cultures worldwide and develop lifelong connections
• Receive gratification by helping others with their childcare needs and relationship development
• Change the lives of individuals making a yearlong commitment to live in the US
• Get to know your local community and it's childcare needs
• Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
• Build your local cluster and enjoy exciting financial bonuses and reward vacation.

JOB RESPONSIBILITIES

• Conduct an in-home interview with each perspective family
• Conduct an orientation upon the arrival of a new au pair
• Provide yearlong support for both the family and the au pair
• Organize a monthly cultural event for the au pairs
• Organize a Family Day event for host families and au pairs once per year
• Network within your community and engage in grass roots marketing and community events
• Provide interim housing for displaced au pairs in emergency situations

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• Excellent communication skills and problem solving abilities
• Possess marketing and sales skills
• Submission of formal reports and maintaining a record of personal contact on a monthly basis
• Recruitment of potential host families

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