Join the Intrax Team

Reports to: Director of Partner Services

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary:

• This non-exempt full-time (Hourly) Operations Assistant position. You will review and update support documents in Salesforce and communicate with program clients. This position will assist the Operations Manager, and requires attention to detail, heavy database work, and excellent customer service skills.
• The work environment is fast paced, and service driven, with a successful candidate possessing the ability to learn quickly and to be very flexible with changing business needs. The position requires customer service support with heavy phone and computer usage.

Duties and Responsibilities:

Support the Operations team in daily duties which include:

• Receiving and handling a high volume of incoming calls and emails from program participants and clients.
• Problem solving urgent and/or escalated issues.
• Maintain accurate documentation and client tracking in Salesforce.
• Review program applications and required documents for accuracy.
• Communicate and provide support and training to international offices around the world.
• Review and troubleshoot any technical issues and send to IT for additional follow-up if needed.
• Assist with financial invoicing with clients and international offices.
• Attend weekly virtual meetings with department teams.
• Other duties as assigned by the Operations Manager.

Required Experience:

• Handling high volume of emails and phone calls.
• Previous experience in a customer service environment.
• Previous experience in a cultural exchange program preferred, but not required. Multilingual skills are a plus.
• Bachelor’s degree or equivalent experience.
• Proficiency in Excel (i.e., Pivot Tables) and Word (i.e., Mail Merge), Power Point, Outlook.
• Proficiency/Experience in data entry.
• Excellent writing skills as depicted in your cover letter.
• Previous experience working remotely, from home-based office.

Knowledge, Skills, and Attributes:

• Ability to work in a team environment.
• Strong attention to detail.
• Previous call center or phone customer service experience.
• Strong web-based technology and problem-solving skills.
• Ability to meet strict deadlines daily and communicate effectively.
• Familiarity with a CRM systems (i.e., HubSpot or Salesforce) a plus

Candidates living in the San Francisco Bay Area will work a hybrid schedule with 2 days worked weekly at our San Francisco HQ office. (Hybrid schedule is subject to change).

Pay: $18.00-$24.00 per hour, commensurate with experience

Hours: Average of 40 hours per week. Majority of shifts take place between 8:30am – 5:00pm Monday- Friday.

Preferred Start Date: July 1, 2025 – December 31, 2025

HOW TO APPLY:

If you are interested in becoming a member of the team, please apply through  https://www.intraxinc.com/careers and include your resume and cover letter.

No phone calls, please. Thank you.

Intrax Pay Transparency Statement

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance

Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures.

• Flexible schedule in a part-time, work from home position offering great rewards
• Expand your knowledge of cultures worldwide and develop lifelong connections
• Receive gratification by helping others with their childcare needs and relationship development
• Change the lives of individuals making a yearlong commitment to live in the US
• Get to know your local community and it's childcare needs
• Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
• Build your local cluster and enjoy exciting financial bonuses and reward vacations.

JOB RESPONSIBILITIES

• Conduct an in-home interview with each prospective family
• Conduct an in-home orientation upon the arrival of a new au pair
• Provide yearlong support for both the family and the au pair
• Organize a monthly cultural event for the au pairs
• Organize a Family Day event for host families and au pairs once per year – organize a family event once a quarter for both host families and au pairs.
• Network within your community and engage in grass roots marketing and community events
• Provide interim housing for displaced au pairs in emergency situations

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• Excellent communication skills and problem-solving abilities
• Possess marketing and sales skills
• Submission of formal reports and maintaining a record of personal contact on a monthly basis
• Recruitment of potential host families

AREA DIRECTOR COMPENSATION

AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take home pay. At the minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home).  Area Directors enjoy the freedom to set their earning potential.   Their earning potential increases as Area Directors build their cluster in the community.  We have no set pay range.  An Area Director may earn less than $10,000 per year working few hours a week or more than $66,000 per year with growth.