Join the Intrax Team

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

The Account Services Coordinator will be responsible for supporting the full Account Manager team. This role is responsible for operational support, daily team requests, and liaising with new and existing host camp relationships. A keen attention to detail and strong communication skills are required for the role.

Duties and Responsibilities

Support of Account Manager team regarding camp recruitment, outreach, and placement targets,communication. Support wider AmeriCamp team on any compliance or operational tasks as needed.

Operations

• Support the Account Manager team in Matchio when it comes to operational aspects of program requirements and participant matches.

Client Support

• Answer host camp questions in a timely manner and provide general support.
• Support team in onboarding new host camps for the season.
• Liaising with host camps regarding required documents to be collected.

Communication

• Helping support and nurture host camp relationships.
• Support the Account Managers in addressing host camp needs.

Required Experience:

• Four-year degree or minimum of four years of professional experience in a related field.
• Strong customer service experience is required.
• Ability to work independently with minimal supervision.
• Fluency in foreign language(s) is preferred.
• Proficient in Excel, Word, Outlook, PowerPoint, Salesforce, and basic database functions.

Knowledge, Skills, and Attributes:

• Strong leadership, teamwork, and interpersonal skills required.
• Strong customer service skills on the phone and via email.
• Responsive and proactive communicator.
• Proven ability to work under pressure.
• Must have excellent organizational skills and attention to detail.
• Experience living abroad (desired).
• Experience working at a summer camp (desired).

Performance Criteria

• Meet or exceed business goals and objectives.
• Meet deadlines for all operational requirements.
• Consistently complete all administrative duties thoroughly and on-time.
• Must demonstrate superior communication and collaboration skills.

Travel

• International travel (passport required)

Pay Range:

$52,000 - $60,000 annually based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

The Director of Camp Relations will be responsible in leading the Account Manager team in onboarding new camps and driving placement sales to meet seasonal goals. In conjunction with the Vice President, the Director of Camp Relations will be responsible for defining and executing the business development plan for each season, and strategize with the Vice President on program improvements and development as it pertains to camp relations.

Duties and Responsibilities

Oversight of camp recruitment, outreach, and placement targets

• Setting of placement targets for sales team and deadlines for placement goals in adherence to overall business goals set by executive leadership team.
  • Identify and execute business development strategy in line with department goals.
  • Lead Camp outreach/sales/recruitment with the Account Manager team.
  • Set placement goals for each Account Manager to meet for the season.
  • Support the Account Manager team in reaching their goals.
• Camp Vetting procedures, which must be in adherence with U.S. Department of State and Intrax guidelines.

Budgeting & Camp Invoicing

• Maintaining/tracking costs and budget for US program elements for Camp related Conferences, Summer Visits, and Dues/Subscriptions
• Liaise with Operations team and the Accounting department

Camp Director Fairs

• Help plan and execute in-person Fair Camp Qualifying packaging and communication
• Work closely with Vice President and Director of Partner Services to orchestrate Fair registration
• Lead the Virtual Fair planning with Account Manager Team and Operations Manager

IT

• Liaise with IT and Vice President on camp-related systems development
• Liaise with Product Manager on automations of SAAS system

ACA and Camp Conferences

• Plan for conferences annually, including registration and payment
• Main liaison with ACA

Participant Support

• In collaboration with Account Manager team and Vice President, help establish camp support protocols
• Work with Operations Manager in oversight of Participant monthly check-ins

U.S. Department of State

• Director is responsible in adhering to and interpreting the BridgeUSA J-1 Camp Counselor and Summer Work Travel requirements for the AmeriCamp program.
• Director is responsible for AmeriCamp staying in compliance with the incident reporting and program requirements.
• Monitoring of camp support cases and reporting to the DOS in a timely manner.

Staff Management

• Oversight of Account Manager team, workload, vacation time, expenses

Required Experience:

• Four-year degree or minimum of four years professional experience in a related field.
• Strong customer service experience is required.
• Ability to work independently with minimal supervision.
• Fluency in foreign language(s) preferred.
• Proficient in Excel, Word, Outlook, PowerPoint, Salesforce, and basic database functions.

Knowledge, Skills, and Attributes:

• Strong leadership, teamwork and interpersonal skills required.
• Responsive and proactive communicator.
• Proven ability to work under pressure.
• Must have excellent organizational skills and attention to detail.
• Experience living abroad (desired).

Performance Criteria

• Meet or exceed business goals and objectives.
• Meet deadlines for all operational requirements.
• Consistently complete all administrative duties thoroughly and on-time.
• Must demonstrate superior communication and collaboration skills.

Travel

• International travel (passport required)

Pay Range:

$85,000 - $90,000 annually based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Reports to: VP, Engineering

Position Summary

Intrax seeks a dynamic, technically proficient, and customer-centric Customer Onboarding Engineer to setup our SaaS product based on our customers' business needs. You will be the primary architect of the "first 90 days," ensuring that new clients transition from their legacy systems to our SaaS platform with zero friction. The ideal candidate understands that onboarding is more than a technical handshake—it’s about data integrity, project management, and building long-term trust. You will own the technical implementation, from complex data mapping to ecosystem integrations. This is a hybrid position based in our San Francisco headquarters and would work onsite three days per week.

Essential Functions:

Technical Implementation & Data Migration

• End-to-End Migration: Lead the extraction of data from legacy systems, perform rigorous data cleaning, and manage the mapping and import process into our SaaS environment.
• Integration Management: Configure and troubleshoot integrations between our platform and the client's existing stack, including:
  • CRMs and Ticketing Systems (Salesforce, HubSpot)
  • Applicant Tracking Systems (ATS)
  • Finance & Billing Systems (IntAcct, NetSuite, QuickBooks)
  • Communication & Interview Tools (Calendly, Zoom)

Project Ownership & Strategy

• Project Planning: Create and maintain detailed onboarding project plans, ensuring milestones are met and "Time to First Value" (TTFV) is minimized.
• Stakeholder Liaison: Act as the vital link between the Product Development team (relaying bugs/feature requests) and the Client (providing updates and technical training).
• Training & Enablement: Deliver virtual product training sessions and build support documentation.
• Governance & Compliance: Ensure all data handling follows strict data security protocols, including archival requirements and GDPR compliance standards.

Reporting & Analytics

• Build custom reports and dashboards for clients to track their key data and metrics.
• Document technical configurations to ensure a seamless handoff to the Customer Success and Support teams.

Skills & experience we’re seeking:

• 2+ years of progressive experience in a technical onboarding or implementation role within a B2B SaaS environment.
• Experience in Data Mapping and migration, preferably with CSV/JSON manipulation, SQL, or specialized ETL tools.
• Proven track record of configuring integrations via native connectors with CRM, HRIS, and Finance tools.
• Proficiency in tools to manage multi-week implementation cycles.
• Communication: The ability to explain complex technical concepts to non-technical stakeholders

Preferred Qualifications:

• SaaS product onboarding experience.
• Experience in Agile development methodologies.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Experience in cloud-based product environments.

Location and Travel

• Position is based in San Francisco on a Hybrid schedule.

Salary Range: $70,000-$80,000 annually based on previous experience

Intrax Pay Transparency Statement:
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Reports to: Director of International Admissions

Overview:

AuPairCare is currently seeking a skilled and experienced International Admissions Specialist to join our team. Reporting to the Director of International Admissions, this position is responsible for developing and managing important international partner relationships, quality au pair candidate recruitment, and supporting all Admissions tasks, most importantly reviewing au pair applications. This position offers international travel and is WFH office for remote candidates or hybrid office environment for candidates in the San Francisco Bay Area.

Essential Functions:

• Ensure quality recruitment of candidates through careful review of au pair applications
• Manage overseas partner relationships, including training, daily communications, and oversight
• Develop au pair recruitment and marketing strategies to achieve recruitment goals
• Support growth in target markets, including developing personalized promotions
• Assist with special projects and tasks like promotions, newsletters, and recruitment initiatives
• Maintain compliance with Department of State and AuPairCare quality standards

Additional Functions:

• Collaborate with staff to support matters involving overseas partners
• Provide timely responses to all inquiries from overseas partners and staff
• Expert in J-1 Au Pair regulations and up to date on industry and market trends
• Maintain updated information in Salesforce ensuring complete and accurate reporting
• Visit overseas partners to provide training and conduct in-person strategic meetings

Required Experience:

• Developing & maintaining cross-cultural, collaborative relationships
• Four-year bachelor’s degree or equivalent experience
• Ability to work independently with moderate supervision
• Participation in cultural exchange program; working, studying or living abroad

Preferred Knowledge, Skills, Abilities:

• Managing business to business accounts with emphasis on customer service and achieving goals
• Experience with J-1 Au Pair program preferred
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills, Proactive and responsive communicator
• Strong teamwork, cultural intelligence and interpersonal skills
• Proven ability to work under pressure
• Travel internationally and/or domestically when required
• Analytical and able to resolve problems
• Proficiency in a second language, preferably French or German
• Experience with Salesforce customer relationship management or equivalent systems

This is a full-time position. The rewards include a competitive salary and benefits package.

Salary Range: $65,000-$75,000 annually based on previous experience

Intrax Pay Transparency Statement:
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Reports to: VP Marketing, Executive Team

Position Summary:

At Intrax, our mission is to provide a lifetime of high quality educational, work, travel, and volunteer programs that connect people and cultures, inspire personal growth, and prepare individuals to succeed as global citizens. As the Digital Marketing Director, you will bring your strong technical skills, lead projects, and collaborate with a team of multiple stakeholders, including Intrax’s various programs, consulting agencies, and marketing, media, and web design staff. The Digital Marketing Director is part of the Growth Marketing team, a corporate HQ-based team for marketing and media. You will bring strong program management, analytical, and creative thinking skills, a curiosity for diving into new processes and opportunities, and a proactive nature. This is a hybrid position based in our San Francisco headquarters and would work onsite three days per week.

Duties and Responsibilities:

Project Management & Cross-Functional Collaboration

• Partner with Business Program Leaders and Leadership to support strategic business needs.
• Organizing and presenting monthly KPI performance reporting and/or meetings.
• Lead projects and collaborate with a team of multiple stakeholders, including internal marketing, media, and web design staff.
• Oversee external consulting agencies, including data analytics, SEO, and Paid Ads/Media.
• Collaborate across multiple programs and teams, each with unique audiences and objectives, to deliver marketing strategies that drive their specific goals.
• Update the annual budget and quarterly reforecasting for Growth Marketing team.
• Take on additional responsibilities and projects as business needs evolve.

Marketing Technology & Analytics

• Update and maintain marketing and data analytics tech stack, including Google (Tag Manager, Analytics, Ads, Looker), Meta Business, Clarity, Webflow, Zapier, and Hubspot.
• Review data, analyze customer insights, and develop comprehensive reporting across all channels in collaboration with our data analytics consultant.
• Utilize tools for SEO, AEO, brand and social monitoring, including Semrush, Trustpilot, Glassdoor, LinkedIn, Reddit, and Quora.
• Measure the effectiveness of all growth marketing initiatives.

Growth Marketing & Content

• Manage and collaborate on effective online channels, including paid search/media, lead generation and nurturing, email marketing and automation, website content/SEO/AEO, website optimization, referral, and influencer marketing.
• Champion and lead influencer and referral marketing across the organization
• Partner with program teams to develop/test experiments, campaigns, content, landing pages, and marketing automation
• Experiment with customer audiences/segmentation and growth marketing strategies to execute relevant, compelling multi-channel campaigns that will drive lead conversions.
• Stay informed on consumer behavior, purchasing, and media consumption habits.

Required Experience:

• B.S / B.A degree in web design, data science, marketing, business, or related field.
• 10+ years of relevant web design or digital marketing experience, including at least 3 years of experience as a Manager in digital marketing with an agency/firm.
• Proficient in HTML, CSS, Javascript, SQL

Knowledge, Skills, and Attributes:

• A passion for data and design with a great eye for design composition and spotting patterns.
• Comprehensive understanding of end-to-end customer journey and funnel.
• Expertise with Webflow, Google (Analytics, Ads, Tag Manager, Looker), Hubspot, Zapier, Semrush, Impact.
• Strong people-leadership skills, communication, and interpersonal skills, effective program coordination skills, and ability to multitask.
• Strong written, verbal, and presentation communication skills.
• Proficient in project management tools (Google, Airtable, Jira, etc.).
• A robust portfolio of work.

Travel:

• Position is based in San Francisco with a hybrid schedule.
• Travel may be required to Intrax offices and events around the globe.

Pay Range:

$140,000 - $160,000 annually, with an annual bonus potential.  

Intrax Pay Transparency Statement:
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Overview:

The Senior Account Manager, Hospitality will directly manage a portfolio of Intrax host organizations for the placement of J-1 interns and trainees and develop new host organizations for portfolio expansion. The Senior Account Manager, Hospitality will identify opportunities for growth, and develop and implement strategies for achieving program goals, and analyze data to improve performance. The Senior Account Manager, Hospitality will collaborate with the team to achieve Hospitality program goals and support the overall growth of the Intern and Trainee programs.  

Essential Functions:

•    Create and execute plans to achieve program goals and expand market share.

•    Acquire and develop new host organization and corporate accounts.

•    Prepare sales proposals and agreements for clients.  

•    Provide timely responses to all inquiries from potential and current host accounts.

•    Manage the full life cycle of the J-1 intern/trainee program at each host organization in assigned portfolio including recruitment, matching, and arrival.

•    Conduct business development activities to secure new J-1 intern/trainee applicants including international partner and university outreach.

•    Collaborate with the support team to monitor and resolve host organization and participant support as needed throughout the year.

•    Expert in J-1 intern and trainee regulations and best practices for host organization success.

•    Work with the Hospitality team and Vice President to develop, monitor, and achieve strategic growth goals for the hospitality division.

Additional Functions:

•    Stay up to date on industry and market trends and share this information with key stakeholders including partners and host accounts.  

•    Maintain and develop marketing materials including host account sell sheets, social media accounts and website content.

•    Maintain updated information as required in Salesforce ensuring host organization information is complete and accurate for reporting purposes.

•    Visit potential and current host organizations to provide training and in-person sales calls.

•    Domestic U.S. travel required to develop, maintain, and secure premium accounts.

•    Represent the department at trade events and conferences.  

Required Experience:

•    Four-year bachelor’s degree or equivalent experience

•    Five years of sales or related experience in the field of hospitality is required

•    Experience with J-1 intern and trainee programs is preferred

•    Ability to work independently with minimal supervision

Knowledge, Skills, and Attributes:

•    Ability to manage business to business accounts with emphasis on customer service

•    Strong teamwork and interpersonal skills required

•    Responsive and proactive communicator

•    Proven ability to work under pressure

•    High energy level

•    Strong written and verbal communication skills

•    Must have excellent organizational skills and attention to detail

•    Knowledge of DOS Intern/Trainee regulations

Performance Criteria:

•    Meet or exceed sales goals and objectives

•    Meet deadlines for all operational requirements

•    Provide superior customer service

•    Consistently complete all duties thoroughly and on-time

•    Must demonstrate superior communication and collaboration skills

•    Achieve growth targets and portfolio expansion goals

•    Must adhere to all DOS regulations

Travel:

•    Potential for international travel (passport required)

•    Domestic travel

•    Ability to travel a minimum of 8 weeks per year.

Salary Range:

$70,000 - $80,000 annually based on previous experience plus commission

Intrax Pay Transparency Statement

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Choose a Rewarding Career as an Area Director

At AuPairCare, our Area Directors play a vital role in bringing the world a little closer together. They provide local support for families and au pairs in our live-in childcare program, making an impact that lasts far beyond a single year. If you love connecting with people, celebrating cultures, and supporting families, this flexible part-time, work-from-home opportunity could be the perfect fit.

Why You’ll Love Being an Area Director

• Flexibility that fits your life: Enjoy a part-time schedule that lets you work from home and stay connected to your community.
• Cultural connections: Expand your world by working with au pairs from around the globe and building lifelong friendships.
• Meaningful impact: Support local families with their childcare needs and help au pairs thrive during their U.S. experience.
• Unique perks: Access a generous discount to host your own au pair, plus opportunities for financial bonuses and reward travel.

What You’ll Do

• Welcome and support host families and au pairs through in-home interviews, orientations, and ongoing check-ins.
• Organize monthly cultural events for au pairs and quarterly gatherings that bring families and au pairs together.
• Offer guidance, problem-solving, and encouragement throughout the year to both host families and au pairs.
• Build awareness of the program through community networking and grassroots outreach.
• Step in with short-term housing support for an au pair in rare emergencies.

What We’re Looking For

• A bachelor's degree or equivalent experience.
• Excellent communication and problem-solving skills.
• Comfort with outreach and marketing in your local community.
• Strong organizational skills for submitting reports and maintaining records.
• A passion for helping families and au pairs succeed.
• Must live within 60 minutes of the open-listed position.

Join us at AuPairCare and turn your passion for people into purpose. As an Area Director, you’ll shape cultural exchange in your community while enjoying a flexible, rewarding career.

AREA DIRECTOR COMPENSATION

AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on the required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take-home pay. At a minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home). Area Directors enjoy the freedom to set their earning potential. Their earning potential increases as Area Directors build their cluster in the community. We have no set pay range. An Area Director may earn less than $10,000 per year working a few hours a week or more than $66,000 per year with growth.

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