Careers

Join the Intrax Team

Intrax is dedicated to connecting people and cultures, and that starts with our staff.
From our San Francisco headquarters to global offices and in the field, our success is due to our staff's passion and motivation. If you are a hard-working individual ready to make a difference at a global company, we invite you to learn more about our current opportunities. Intrax is an Equal Opportunity Employer.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Intrax Job Applicant Privacy Notice

The purpose of the Job Applicant Privacy Notice (the “Notice”) is to inform individuals who inquire about and/or apply with Intrax of the categories of personal information we collect for the purposes of determining their candidacy for employment.  This Notice is intended to comply with the California Consumer Privacy Act of 2020, as amended by the California Privacy Rights Act of 2023, effective January 1, 2023 (collectively “CPRA”) and applies to job candidates inside and outside California.  Please read the Intrax Privacy Notice for job applicants.
Intrax Pay Transparency Statement

The displayed pay ranges on each job posting reflect the minimum and maximum targets for new hire salaries for the posted positions within the United States. Within these ranges, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

Intrax Benefits                                                                       

Perks at the San Francisco HQ Office                                                                  

  • Medical, dental & vision for regular full-time employees
  • Company paid life, AD&D and LTD insurance for eligible employees
  • 401K after 90 days and employer match after the first 12 months
  • Vacation, sick, and wellness days
  • 12 Company Holidays
  • Paid bereavement & jury duty leaves
  • Annual education/wellness stipend
  • Service Years Recognition Program
  • Au Pair discount for eligible employees
  • Work X - Opportunity to work remotely anywhere in the world after 2 years
  • Hybrid Work Schedule (2 days onsite/3 days remotely)
  • Commuter program for SF Bay Area employees
  • Snacks and beverages in the office
  • Quarterly Happy Hour and other employee social events
  • Holiday celebrations including epic Halloween party and company annual holiday party


Available positions

Operations Assistant
Global Internships
Location
San Francisco Bay Area

Reports to: Senior Operations Manager

Position Summary:

Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Each year, Intrax Global Internships sponsors thousands of international university students and working professionals from around the world who travel to the United States to participate in internship and training programs.

Intrax Global Internships is looking for a full-time hourly Operations Assistant to provide general operations and program assistance. The Operations Assist will have a hybrid work schedule and will need to be able to work at the San Francisco HQ office 2 to 3 days per week. The successful candidate should be based in the San Francisco Bay Area.

Essential Functions:

  • Assist with issuing government forms for international candidates
  • Answer general phone and email inquiries
  • Conduct webcam screening interviews with international candidates for program participation
  • Conduct screening calls with prospective host organizations
  • Correspond with prospective and current participants and host company personnel
  • General office administration and data management  
  • Other tasks and projects as assigned

Core Competencies:

  • Ability to communicate essential and potentially sensitive information in a personable yet professional manner via phone, webcam, and email
  • Desire and ability to work both collaboratively as a team as well as individually
  • Ability to remain very detail-oriented and organized under tight deadlines
  • Ability to multi-task in a fast-paced environment

Required Experience:

  • Bachelor's degree or higher in a field related to international studies, business, or communications
  • One - two years of professional experience, preferably in customer service, business administration, international relations, or related field
  • Experience delivering sensitive information to key stakeholders in high-pressure situations

Desired but not required:

  • Familiarity with CRM Software such as HubSpot, Salesforce

Pay:

$23.00 - $25.00 per hour based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Apply
Regional Manager – Southeast Region
Ayusa
Location
Southeast or Central US Regions

Reports to: Sr. Director, Field Operations

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

The Regional Manager is responsible for the supervision, ongoing training, and development of a team of local coordinators/Community Representatives (CRs) who directly support high school exchange students and host families. They have monthly and annual regional goals for recruiting CRs and placing high school exchange students with families and schools. They also oversee the volunteer host family recruitment and supervision, school partnerships, and Department of State (DOS) Compliance for their region. This is a full time remote position. The successful candidate should reside in the Southeast or Central Region of the US.

Responsibilities include:

  • Recruiting local coordinators/Community Representatives (CRs) to work with host families, schools, and students
  • Develop relationships with schools across the region to assist in school placements of student participants
  • Training local coordinators on host family recruitment, supervision, and other relative topics
  • Ensuring students are placed in compliant homes in a timely manner and by deadline set by DOS
  • Ensuring 100% compliance with all Department of State regulations and CSIET standards
  • Managing escalated situations and working to rematch students when needed
  • Communicating with Overseas Partners regarding placements and supervision
  • Act as a liaison for regional communications with headquarters and Overseas Partners

Requirements:

  • Experience working in cultural exchange required, preferably at the high school level
  • Goal oriented and self-motivated
  • Proficient in Microsoft Office programs
  • Experience with Salesforce or similar CRM system
  • Excellent communication skills, both written and verbal
  • Experience with remote management and/or work preferred
  • Ability to motivate and lead a team
  • Bachelor’s Degree preferred
  • Able to pass a background check

Compensation:

  • Base salary with variable compensation and bonus
  • Earned annual international trip with CRs and other RMs
  • Medical and dental benefits
  • 401K

Salary Range:

$50,000 - $54,000

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Apply
Software Developer I – Salesforce, S-aa-S product
IT Development
Location
San Francisco, CA

Position Summary

Intrax seeks a dynamic Software Developer specializing in Salesforce to join our fast-paced Engineering Software Development team. As an adept developer, you will be tasked with projects that harness your expertise in Apex and other relevant technologies to deliver enhancements and novel capabilities to our business teams. This role entails constructing highly scalable, maintainable solutions, spearheading process automation, and facilitating integrations across diverse business systems. Exposure to SaaS based product architecture.

Key Responsibilities

  • Design and implement a scalable Salesforce strategy aligned with Intrax’s ambitious growth plans.
  • Collaborate with key stakeholders to translate intricate business requirements into robust Salesforce solutions, enhancing efficiency and scalability.
  • Lead developments, customization, and integration of the Salesforce platform, focusing on maximizing the impact of Service Cloud and other Salesforce products.
  • Ensure seamless system integrations and uphold the highest data integrity and security standards across all platforms.
  • Champion Salesforce best practices, stay abreast of industry trends and continuously explore opportunities for improvement and innovation.
  • Act as the primary contact for Salesforce initiatives, providing leadership, support, and training to ensure company-wide adoption and proficiency.

Skills, Experience And Requirements

Education and Experience:

  • Bachelor’s degree in computer science, engineering, or a related field.
  • Minimum of 2 years’ experience in Salesforce development roles.
  • Comprehensive understanding of the Salesforce platform and products, including Sales Cloud, Service Cloud, Force.com, and Community Cloud.
  • Strong proficiency in Java and expert command of Salesforce development tools, encompassing APEX coding, Lightning Framework/Web Components, APIs, Platform Events, and Salesforce Data Model.
  • Proficient in configuring, customizing, and deploying solutions using Salesforce.com
  • Excellent understanding of SOQL and SOSL.
  • Developing through all development lifecycle phases, from initial technical designs, implementation, and testing to production deployments.
  • Demonstrated ability to rapidly grasp new features and technologies, with excellent communication skills and a collaborative approach to working with stakeholders at all organizational levels.

Skills and Qualifications

  • Salesforce Platform Developer certifications.
  • Demonstrated ability to be solution-oriented, solve problems, and think "out of the box."

Location and Travel

  • Position is based in San Francisco on a Hybrid schedule.

Salary Range:

$95,000 - $105,000 annually

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Apply
Operations Support Assistant – Midwest Region
Work & Travel
Location
Midwest Region

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

This non-exempt full-time (Hourly) Operations Support Assistant position provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program and supports the Midwest Regional Account Director and Field Support Coordinator.

This position requires attention to detail, heavy database work, and excellent customer service skills. The work environment is fast paced, and service driven, with a successful candidate possessing the ability to learn quickly and to be very flexible with changing business needs. The position requires superior customer support with heavy phone and computer usage.

Duties and Responsibilities

  • Receive and handle a high volume of incoming calls and emails from participants and employers.
  • Answer questions via phone and email regarding insurance, Social Security, housing, job concerns, transportation, and other issues important to newly arriving international students to the United States, within one business day.
  • Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.
  • Assist with problem solving urgent and/or escalated issues concerning participant health, safety, and welfare.
  • Vet employers via email, phone, and web searches to ensure job placements meet or exceed US government regulations.
  • Assist in updating/renewing required host employer business documents.
  • Provide support to host employers regarding participants working for them. Mediate concerns between employers and participants.
  • Ensure compliance with established program guidelines throughout the season.
  • Maintain accurate documentation of participant and employer contact.
  • Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.
  • Assist in locating and securing housing leads for participants prior to their arrival in the United States and during their program when housing issues arise.
  • Attend weekly regional team meetings and all-team meetings, attend special trainings.

Additional Responsibilities

  • Assist in writing, reviewing, and updating employer job descriptions used for recruiting purposes.
  • Review participant profiles and assist in the interviewing and selection of participants, on behalf of employers, at the direction of the Regional Account Manager.
  • Make occasional visits to employers/participants at the direction of the Regional Account Manager (possible for 2024)
  • Plan and implement Cultural Activities for participants in assigned region, at the direction of the Regional Account Manager. (possible for 2024)
  • Participate in Community Support Group Forums, Orientations, and Cultural activities at the direction of the Regional Account Manager. (possible for 2024)
  • Other duties as assigned by the Regional Account Manager.

Required Experience

  • Previous experience handling a high volume of incoming calls/emails
  • Previous experience in a customer service environment
  • Previous experience/ knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred.
  • Previous experience in cultural exchange program preferred.
  • Previous experience working remotely, from home-based office, preferred but not required.
  • Associates degree or equivalent experience
  • Familiarity with other cultures/international experience
  • Excellent writing skills as depicted in your cover letter
  • Strong time management skills to handle periods of high volume
  • Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus

Knowledge, Skills, and Attributes

  • Ability to work in a home-based office while working remotely in a team environment
  • Ability to work without direct/onsite supervision
  • Strong organizational skills
  • Strong Multi-tasking skills
  • Previous call center experience preferred but not required
  • Strong technology skills.
  • Flexibility and an ability to adapt to a continuously changing industry
  • A proactive, self-motivated personality, eager to identify new and better ways of achieving goals
  • Ability to work in a fast-paced environment

Performance Criteria

  • Ability to meet strict deadlines  
  • Successfully respond to customers’ requests and communications within one business day.

Travel

  • Driver’s License required
  • Must be available to travel domestically, as needed. Most travel is planned, but occasional, unplanned emergency travel is possible with little notice before departure.
  • Estimated travel days 1-2 time per month.
  • Estimated overnight travel 1 week per year.

Pay

$18.00 - $22.00 per hour based on previous experience

Intrax Pay Transparency Statement

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Apply
Area Director
AuPairCare
Location
Remote, Multiple Locations

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures.

  • Flexible schedule in a part-time, work from home position offering great rewards
  • Expand your knowledge of cultures worldwide and develop lifelong connections
  • Receive gratification by helping others with their childcare needs and relationship development
  • Change the lives of individuals making a yearlong commitment to live in the US
  • Get to know your local community and it's childcare needs
  • Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
  • Build your local cluster and enjoy exciting financial bonuses and reward vacations.

JOB RESPONSIBILITIES

  • Conduct an in-home interview with each prospective family
  • Conduct an in-home orientation upon the arrival of a new au pair
  • Provide yearlong support for both the family and the au pair
  • Organize a monthly cultural event for the au pairs
  • Organize a Family Day event for host families and au pairs once per year – organize a family event once a quarter for both host families and au pairs.
  • Network within your community and engage in grass roots marketing and community events
  • Provide interim housing for displaced au pairs in emergency situations

REQUIREMENTS

  • Bachelor’s Degree or equivalent experience
  • Excellent communication skills and problem-solving abilities
  • Possess marketing and sales skills
  • Submission of formal reports and maintaining a record of personal contact on a monthly basis
  • Recruitment of potential host families

AREA DIRECTOR COMPENSATION

AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take home pay. At the minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home).  Area Directors enjoy the freedom to set their earning potential.   Their earning potential increases as Area Directors build their cluster in the community.  We have no set pay range.  An Area Director may earn less than $10,000 per year working few hours a week or more than $66,000 per year with growth.

Apply