Reports to:
Director of Customer Experience
Position Summary
AuPairCare is an international organization dedicated to connecting international au pairs with American host families through cultural exchange. The Support Specialist position is a hybrid role, including remote work as well as three days on-site at our Connect experience based near Newark airport in New Jersey, providing a warm welcome to au pairs prior to their arrival to their host families in locations across the US.
The Support Specialist plays a vital role in creating a smooth pathway for au pairs from their initial match with host families through pre-program training, arrival in the United States at our AuPairCare Connect Welcome Experience, and beyond. This position is dedicated to providing the necessary customer support and training to ensure that our participants have a positive and enriching experience throughout their program journey.
Responsibilities:
Qualifications:
Required Skills:
Preferred:
Salary Range
$60,000 - $65,000
Intrax Pay Transparency Statement:
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Reports To:
Director of Compliance and Support
Overview:
Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Each year, Intrax Global Internships sponsors thousands of international university students and working professionals from around the world who travel to the United States to participate in work-based internship and training programs.
The Compliance and Support Manager has a pivotal role in maintaining the integrity of the Intern and Trainee programs. They will oversee support services for on-program J-1 Interns and Trainees in the US, and they will monitor and enforce participant, host, and partner compliance with federal J-1 visa regulations.
Essential Functions:
Reporting and Compliance:
Program Support:
Required Experience
Knowledge, Skills, and Attributes
Salary Range
$70,000 - $80,000
Intrax Pay Transparency Statement:
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Position Description:
This role is a part of the AuPairCare Marketing and Communications team and will be able to make a significant contribution while gaining valuable skills across many areas of marketing. We are currently seeking a Content Marketing Manager who is an energetic, self-starter for a key position. This talented professional will play an important role in elevating our content marketing with consistent messaging across AuPairCare’s platforms and digital marketing programs. It is an exciting time to become a part of AuPairCare as international connections and understanding is paramount, and host families welcome eager international au pairs.
Candidates should be passionate about reaching and engaging our audiences while learning and testing new approaches. The right person will have an eye for and abilities to create top-quality content (newsletters, social, web copy, blogs), along with a data-driven mindset to help connect content strategy to successful programs with business results by streamlining the customer journey and unique AuPairCare experience.
Responsibilities:
Qualifications:
Education & Work Experience:
This position is preferred as a SF Bay Area hybrid office-based position out of our HQ office. Remote candidates will be considered.
Company Background:
AuPairCare, (www.aupaircare.com), a part of Intrax, places qualified au pairs from around the world with American families in need of childcare as part of a cultural exchange program. AuPairCare’s mission is one of mutual understanding between countries and people through international cultural exchange. In 1989, AuPairCare became one of the first au pair agencies designated by the U.S. Department of State to legally sponsor au pairs to come to America. Since then, we have connected more than 90,000 international au pairs with American families across the U.S. We are passionate about what we do and value cultural exchange first and foremost.
Intrax includes a competitive salary and a complete benefits package. This is a very interesting and challenging position that offers the excitement and satisfaction of working with a team dedicated to promoting international understanding.
To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
Intrax is an equal opportunity employer located in the financial district of downtown San Francisco.
Salary Range
$75,000 - $100,000
Intrax Pay Transparency Statement:
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR
AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures.
JOB RESPONSIBILITIES
REQUIREMENTS
AREA DIRECTOR COMPENSATION
AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take home pay. At the minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home). Area Directors enjoy the freedom to set their earning potential. Their earning potential increases as Area Directors build their cluster in the community. We have no set pay range. An Area Director may earn less than $10,000 per year working few hours a week or more than $66,000 per year with growth.