Careers

Join the Intrax Team

Intrax is dedicated to connecting people and cultures, and that starts with our staff.
From our San Francisco headquarters to global offices and in the field, our success is due to our staff's passion and motivation. If you are a hard-working individual ready to make a difference at a global company, we invite you to learn more about our current opportunities. Intrax is an Equal Opportunity Employer.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Intrax Benefits                                                                       

Perks at the San Francisco HQ Office                                                                  

  • Medical, dental & vision for regular full-time employees
  • Company paid life, AD&D and LTD insurance for eligible employees
  • 401K after 90 days and employer match after the first 12 months
  • Vacation, sick, and wellness days
  • 12 Company Holidays
  • Annual education/wellness stipend
  • Service Years Recognition Program
  • Au Pair discount for eligible employees
  • Hybrid Work Schedule (2 days onsite/3 days remotely)
  • Commuter program for SF Bay Area employees
  • Snacks and beverages in the office
  • Quarterly Happy Hour and other employee social events
  • Holiday celebrations including epic Halloween party and company annual holiday party


Available positions

Operations Assistant
Work Travel
Location
West Coast Region (Washington, Oregon, California preferred)

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

This non-exempt full-time (Hourly) Operations Assistant position provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program and supports the Regional Account Manager and Field Support Coordinator.

This position requires attention to detail, heavy database work, and excellent customer service skills. The work environment is fast paced, and service driven, with a successful candidate possessing the ability to learn quickly and to be very flexible with changing business needs. The position requires superior customer support with heavy phone and computer usage.

Duties and Responsibilities

  • Receive and handle a high volume of incoming calls and emails from participants and employers.
  • Answer questions via phone and email regarding insurance, Social Security, housing, job concerns, transportation, and other issues important to newly arriving international students to the United States, within one business day.
  • Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.
  • Assist with problem solving urgent and/or escalated issues concerning participant health, safety, and welfare.
  • Vet employers via email, phone, and web searches to ensure job placements meet or exceed US government regulations.
  • Assist in updating/renewing required host employer business documents.
  • Provide support to host employers regarding participants working for them. Mediate concerns between employers and participants.
  • Ensure compliance with established program guidelines throughout the season.
  • Maintain accurate documentation of participant and employer contact.
  • Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.
  • Assist in locating and securing housing leads for participants prior to their arrival in the United States and during their program when housing issues arise.
  • Attend weekly regional team meetings and all-team meetings, attend special trainings.

Additional Responsibilities

  • Assist in writing, reviewing, and updating employer job descriptions used for recruiting purposes.
  • Review participant profiles and assist in the interviewing and selection of participants, on behalf of employers, at the direction of the Regional Account Manager.
  • Make occasional visits to employers/participants at the direction of the Regional Account Manager (possible for 2022)
  • Plan and implement Cultural Activities for participants in assigned region, at the direction of the Regional Account Manager. (possible for 2022)
  • Participate in Community Support Group Forums, Orientations, and Cultural activities at the direction of the Regional Account Manager. (possible for 2022)
  • Other duties as assigned by the Regional Account Manager.

Required Experience

  • Previous experience handling a high volume of incoming calls/emails
  • Previous experience in a customer service environment
  • Previous experience/ knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred.
  • Previous experience in cultural exchange program preferred.
  • Previous experience working remotely, from home-based office, preferred but not required.
  • Associates degree or equivalent experience
  • Familiarity with other cultures/international experience
  • Excellent writing skills as depicted in your cover letter
  • Strong time management skills to handle periods of high volume
  • Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus

Knowledge, Skills, and Attributes

  • Ability to work in a home-based office while working remotely in a team environment
  • Ability to work without direct/onsite supervision
  • Strong organizational skills
  • Strong Multi-tasking skills
  • Previous call center experience preferred but not required
  • Strong technology skills.
  • Flexibility and an ability to adapt to a continuously changing industry
  • A proactive, self-motivated personality, eager to identify new and better ways of achieving goals
  • Ability to work in a fast-paced environment

Performance Criteria

  • Ability to meet strict deadlines
  • Successfully respond to customers’ requests and communications within one business day.

Travel

  • Driver’s License required
  • Must be available to travel domestically, as needed. Most travel is planned, but occasional, unplanned emergency travel possible with little notice before departure.
  • Estimated travel days 1-2 time per month.
  • Estimated overnight travel 1 week per year.

Pay

$18.00 - $27.00 per hour based on previous experience

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

Intrax is a leader in global education and citizen diplomacy. With decades of experience in cultural exchange, passionate employees, and a host of professional affiliations and partnerships, Intrax programs work to change lives and create people-to-people connections. AuPairCare, a program of Intrax, is dedicated to a mission of mutual understanding between countries and people through international cultural exchange. For over 30 years, AuPairCare has connected more than 85,000 international au pairs with American families across the U.S. We are passionate about what we do and value cultural exchange first and foremost.

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Apply
Area Director
AuPairCare
Location
Remote, Multiple Locations

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures.

  • Flexible schedule in a part-time, work from home position offering great rewards
  • Expand your knowledge of cultures worldwide and develop lifelong connections
  • Receive gratification by helping others with their childcare needs and relationship development
  • Change the lives of individuals making a yearlong commitment to live in the US
  • Get to know your local community and it's childcare needs
  • Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
  • Build your local cluster and enjoy exciting financial bonuses and reward vacation.

JOB RESPONSIBILITIES

  • Conduct an in-home interview with each perspective family
  • Conduct an orientation upon the arrival of a new au pair
  • Provide yearlong support for both the family and the au pair
  • Organize a monthly cultural event for the au pairs
  • Organize a Family Day event for host families and au pairs once per year
  • Network within your community and engage in grass roots marketing and community events
  • Provide interim housing for displaced au pairs in emergency situations

REQUIREMENTS

  • Bachelor’s Degree or equivalent experience
  • Excellent communication skills and problem solving abilities
  • Possess marketing and sales skills
  • Submission of formal reports and maintaining a record of personal contact on a monthly basis
  • Recruitment of potential host families

Apply
California Applicants: On January 1, 2020, the California legislature introduced the California Consumer Privacy Act (CCPA). The CCPA is a first-of-its-kind privacy framework in the United States delivering a new standard of transparency for businesses collecting California residents’ personal data. Among other things, the CCPA offers California residents new consumer rights around accessing and deleting their personal data collected by businesses and redefines how businesses must account for certain transfers of California residents’ personal data. Please read the Intrax CCPA Privacy Notice for Job Applicants.