Join the Intrax Team

Company:         Intrax

Job Type:            Full-time

Reports to:       VP Product

Position Summary

Seeking an accomplished Senior UI/UX Designer with a strong track record in designing user-centric SaaS products. The ideal candidate will be highly skilled in Figma with a proven ability to design intuitive and engaging user interfaces. Excellence in collaborating with cross-functional teams and stakeholders to align design strategies with business objectives is essential. Demonstrated leadership in guiding design teams and driving innovation to enhance user experience and product features is required.

Responsibilities

• Collaborate closely with VP of Product and cross-functional teams to understand project requirements and define product workflows, interactions, and UI specifications.
• Lead the UI/UX team, including providing mentorship and guidance.
• Create visually appealing and user-friendly interfaces for web and mobile applications.
• Design wireframes, mockups, and prototypes using Figma, HTML, CSS, and other design tools.
• Ensure all designs are responsive and optimized for different devices and screen sizes.
• Conduct usability testing and gather feedback to iterate on designs.
• Collaborate with developers to ensure accurate implementation of designs.
• Educate team members and stakeholders on usability best practices.
• Keep up to date with industry trends in all fields that relate to UI/UX, including mobile design, responsive design and evolving web/mobile standards.

Requirements

• Expertise in designing scalable and user-friendly SaaS applications.
• Experience with at least one full end-to-end product launch.
• Proven ability to lead and mentor design teams, fostering a collaborative and creative work environment.
• Excellent communication and collaboration skills.
• Proficiency in Figma.
• Proven 4+ years’ experience as a User Interface Designer or similar role.
• Skilled in conducting user research and leading usability testing design decisions.
• Strong understanding of user-centered design principles and best practices.
• Experience collaborating with engineering and business teams to provide product feedback and suggestions to improve the customer experience constantly and overall success of the solutions implemented.
• Ability to provide UI/UX design and development support throughout product life cycle.
• Bachelor’s degree in design or related field.
• Available online portfolio which includes relevant real-world work and demonstrates UI/ UX design proficiency.
  

Location and Travel

• Position is based in San Francisco on a Hybrid schedule.

Pay Range:

$115,000 - $130,000 annually based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

​To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Position Summary

The Field Support Coordinator provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program and supports the Regional Account Manager and Director of Field Operations. This is a fast-paced position requiring superior customer support with heavy phone and computer usage.  We seek candidates located in Massachusetts, Maine, Rhode Island, New Hampshire, New York, or Connecticut to support the Northeast region.

Duties and Responsibilities

• Receive and handle a high volume of incoming calls and emails from participants and employers.
• Answer questions via phone and email regarding insurance, Social Security, housing, job concerns, transportation, and other issues important to newly arriving international students to the United States, within one business day.
• Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.
• Assist with problem-solving urgent and/or escalated issues concerning participant health, safety, and welfare.
• Vet employers via email, phone, and web searches to ensure job placements meet or exceed US government regulations.
• Provide support to host employers regarding participants working for them. Mediate concerns between employers and participants.
• Ensure compliance with established program guidelines throughout the season.
• Maintain accurate documentation of participant and employer contact.
• Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.
• Assist in writing incident reports to the US Department of State on participant issues in the field.
• Assist in locating and securing housing leads for participants prior to their arrival in the United States.
• Attend weekly regional team meetings and all-team meetings, attend special trainings.
• Assist with training new department staff when appropriate.

Additional Responsibilities

• Review participant profiles and conduct occasional virtual interviews with participants on behalf of employers.
• Make periodic visits to employers/participants at the direction of the Regional Account Manager and Director of Field Operations.
• Plan and implement Cultural Activities for participants in assigned region, at the direction of the Regional Account Manager.
• Participate in Community Support Group Forums, Orientations, Committee Meetings, and Cultural activities at the direction of the Regional Account Manager.
• Other duties as assigned by Manager.

Required Experience

• Previous experience handling a high volume of incoming calls/emails
• Previous experience in a customer service environment
• Previous experience/ knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred.
• Previous experience in cultural exchange program preferred.
• Previous experience working remotely, from home-based office, preferred but not required.
• Bachelor’s degree or equivalent experience
• Familiarity with other cultures/international experience
• Excellent writing skills as depicted in your cover letter
• Strong time management skills to handle periods of high volume
• Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus

Knowledge, Skills, and Attributes

• Ability to work in a team environment
• Ability to work without direct/onsite supervision
• Previous call center experience preferred but not required
• Must be available to be on-call/emergency support on a rotating schedule (approximately 1 week every 8 weeks)
• Strong technology skills.
• Flexibility and an ability to adapt to a continuously changing industry
• A proactive, self-motivated personality, eager to identify new and better ways of achieving goals

Performance Criteria

• Ability to meet deadlines  
• Successfully respond to customers’ requests and communications within one business day.

Travel

• International travel possible in the future (passport required)
• Driver’s License required
• Must be available to travel domestically, as needed. Most travel is planned, but occasional, unplanned emergency travel is possible with little notice before departure. Estimated travel 3-4 weeks per year.

Pay Range:

$60,000 - $65,000 annually based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States.  Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training.  Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.  We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Position Summary:

Since 1981, Ayusa International has been a leader in providing a wide range of life-changing cultural exchange experiences. Ayusa maintains a proud legacy of offering high-quality programs for high school students that improves the world through cultural exchange and education.

The Regional Support Specialist (RSS) position is designed to ensure program quality by supporting student participants, host-families, schools and field staff through regular and on-going communication, training and development. Direct support includes the following: communicating, supporting and training Community Representatives (CRs) and Cluster Leaders for the grant students (CLs) to offer direct support for participants and host families whenever there is a need to find solutions to program issues. Issues may include (but not limited to): cultural adaptation issues, personality conflicts, behavioral issues, dispute over program rules, program rule violation, medical issues, school concerns and need for tutoring, language barrier etc.

This position will work the Eastern or Central time zones to support the Southeast Region.  This position requires occasional travel to San Francisco and will also require regular virtual contact with program participants, field staff, Regional Managers(RMs) and host families in addition to San Francisco headquarters. RSS will need a dedicated home workspace with a consistent and reliable wireless connection. RSS will be supplied with a computer and Talkdesk for international calls to use for business purposes. Some coverage outside of traditional business hours may be needed periodically.

The Regional Support Specialist will keep the Regional Manager, the ultimate authority and leader for all Ayusa activity in that region, abreast of all on-going program issues and activity.

Duties & Responsibilities:

RSS will oversee team leaders and community representatives (i.e. field staff) to provide quality support to program participants and their host families and set a tone for the rest of the field on how to manage and interact with participants and host families.

This position will require on-going contact with program field staff to provide guidance and leadership in supporting host families and program participants to resolve issues arising during the academic year program. Field staff also interfaces with school administrators, teachers, coaches, counselors, tutors, social workers and hospitals as needed when escalated issues arise. RSS may directly communicate as needed with these individuals to address student or host family issues.

Additional responsibilities include but are not limited to:

• Guide and lead community representatives to gather information and documented statements.
• Lead and train CRs (with the support of Ayusa Head Quarters and RM to mediate conflicts.)
• Communicate progress to Ayusa’s overseas partners and Ayusa headquarters in a timely manner.
• Work closely with Ayusa HQ, Regional Manager and Director of Program Support to stay abreast of all issues within their region.
• Assure that the field utilized SFDC to communicate with and upload information into cases

Administrative / Support Tasks Include:

Support field staff to:

• Collect documentation, signatures from program participants, host families and school officials
• Obtain necessary program release documentation and pass it to Regional Manager for approval
• Obtain necessary tutoring request documentation
• Obtain proper documentation and RSS communicates to HQ and overseas partners.
• Obtain necessary documentation for Disciplinary Letters and give to Ayusa HQ for approval
• Make decisions (in collaboration with HQ and RM) about whether a participant issue merits rematch to a new host family
• Find and coordinate emergency temporary placements for program participants
• Obtain necessary requests for student travel documentation and pass it to Regional Manager for approval
• Obtain necessary immunizations, update documentation and pass it to Regional Manager for approval

Knowledge, Skills & Attributes:

Excellent writing skills, objective reporting on issues, clear and concise documentation, strong organizational skills, an ability to operate independently, a strong commitment to cross-cultural learning and prompt response to requests for information.

Additionally, the RSS must have excellent communication and conflict resolution skills, and be solution oriented. RSS must be able to manage a fast-paced work environment, stay calm and objective under pressure and effectively coach field staff to lead mediations between program constituents.

RSS needs to be highly organized and have a high degree of follow-through, as managing a program issue to completion is central to the success of Ayusa and to the well-being of our participants, host families and schools.

Qualifications:

• Bachelor’s Degree preferred but not required
• 3-5 years of experience as a Community Representative/Local Coordinator or similar experience working with international high school students
• Excellent written and verbal communication skills.

Starting Salary:

• $43,888

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States.  Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training.  Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.  We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures.

• Flexible schedule in a part-time, work from home position offering great rewards
• Expand your knowledge of cultures worldwide and develop lifelong connections
• Receive gratification by helping others with their childcare needs and relationship development
• Change the lives of individuals making a yearlong commitment to live in the US
• Get to know your local community and it's childcare needs
• Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
• Build your local cluster and enjoy exciting financial bonuses and reward vacations.

JOB RESPONSIBILITIES

• Conduct an in-home interview with each prospective family
• Conduct an in-home orientation upon the arrival of a new au pair
• Provide yearlong support for both the family and the au pair
• Organize a monthly cultural event for the au pairs
• Organize a Family Day event for host families and au pairs once per year – organize a family event once a quarter for both host families and au pairs.
• Network within your community and engage in grass roots marketing and community events
• Provide interim housing for displaced au pairs in emergency situations

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• Excellent communication skills and problem-solving abilities
• Possess marketing and sales skills
• Submission of formal reports and maintaining a record of personal contact on a monthly basis
• Recruitment of potential host families

AREA DIRECTOR COMPENSATION

AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take home pay. At the minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home).  Area Directors enjoy the freedom to set their earning potential.   Their earning potential increases as Area Directors build their cluster in the community.  We have no set pay range.  An Area Director may earn less than $10,000 per year working few hours a week or more than $66,000 per year with growth.