Join the Intrax Team

Reports to: Vice President, Internships

Overview:

The Senior Account Manager, Hospitality will directly manage a portfolio of Intrax host organizations for the placement of J-1 interns and trainees and develop new host organizations for portfolio expansion. The Senior Account Manager, Hospitality will identify opportunities for growth, and develop and implement strategies for achieving program goals, and analyze data to improve performance.  The Senior Account Manager, Hospitality will collaborate with the team to achieve Hospitality program goals and support the overall growth of the Intern and Trainee programs.  

Essential Functions:

•    Create and execute plans to achieve program goals and expand market share.

•    Acquire and develop new host organization and corporate accounts.

•    Prepare sales proposals and agreements for clients.  

•    Provide timely responses to all inquiries from potential and current host accounts.

•    Conduct calls and meetings with other members of the team to acquire new business or follow up with existing clients.    

•    Manage the full life cycle of the J-1 intern/trainee program at each host organization in assigned portfolio including recruitment, matching, and arrival.

•    Collaborate with the support team to monitor and resolve host organization and participant support as needed throughout the year.

•    Expert in J-1 intern and trainee regulations and best practices for host organization success.

•    Work with the Hospitality team and Vice President to develop, monitor, and achieve strategic growth goals for the hospitality division.

•    Implement and leverage technology including Salesforce and HubSpot.

•    Prepare and submit any required reports for corporate accounts.

Additional Functions:

•    Stay up to date on industry and market trends and share this information with key stakeholders including partners and host accounts.  

•    Maintain and develop marketing materials including host account sell sheets, social media accounts and website content.

•    Maintain updated information as required in Salesforce ensuring host organization information is complete and accurate for reporting purposes.

•    Visit potential and current host organizations to provide training and in-person sales calls.

•    Domestic U.S. travel required to develop, maintain, and secure premium accounts.

•    Represent the department at trade events and conferences.  

Required Experience:

•    Four-year bachelor’s degree or equivalent experience

•    Five years of sales or related experience in the field of hospitality is required

•    Experience with J-1 intern and trainee programs is preferred

•    Ability to work independently with minimal supervision

Knowledge, Skills, and Attributes:

•    Ability to manage business to business accounts with emphasis on customer service

•    Strong teamwork and interpersonal skills required

•    Responsive and proactive communicator

•    Proven ability to work under pressure

•    High energy level

•    Strong written and verbal communication skills

•    Must have excellent organizational skills and attention to detail

•    Knowledge of DOS Intern/Trainee regulations

Performance Criteria:

•    Meet or exceed sales goals and objectives

•    Meet deadlines for all operational requirements

•    Provide superior customer service

•    Consistently complete all duties thoroughly and on-time

•    Must demonstrate superior communication and collaboration skills

•    Achieve growth targets and portfolio expansion goals

•    Must adhere to all DOS regulations

Travel:

•    Potential for international travel (passport required)

•    Domestic travel

•    Ability to travel a minimum of 8 weeks per year.

Pay

$75,000 - $85,000 annually based on previous experience.

Intrax Pay Transparency Statement

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance

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CHOOSE A REWARDING CAREER AS AN AREA DIRECTOR

AuPairCare Area Directors provide local support to families and au pairs participating in our live-in childcare program. This is a great opportunity for individuals who enjoy meeting and working with people from other countries and cultures.

• Flexible schedule in a part-time, work from home position offering great rewards
• Expand your knowledge of cultures worldwide and develop lifelong connections
• Receive gratification by helping others with their childcare needs and relationship development
• Change the lives of individuals making a yearlong commitment to live in the US
• Get to know your local community and it's childcare needs
• Take the opportunity to host your own au pair with a generous company discount and experience the au pair program first hand
• Build your local cluster and enjoy exciting financial bonuses and reward vacations.

JOB RESPONSIBILITIES

• Conduct an in-home interview with each prospective family
• Conduct an in-home orientation upon the arrival of a new au pair
• Provide yearlong support for both the family and the au pair
• Organize a monthly cultural event for the au pairs
• Organize a Family Day event for host families and au pairs once per year – organize a family event once a quarter for both host families and au pairs.
• Network within your community and engage in grass roots marketing and community events
• Provide interim housing for displaced au pairs in emergency situations

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• Excellent communication skills and problem-solving abilities
• Possess marketing and sales skills
• Submission of formal reports and maintaining a record of personal contact on a monthly basis
• Recruitment of potential host families

AREA DIRECTOR COMPENSATION

AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take home pay. At the minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home).  Area Directors enjoy the freedom to set their earning potential.   Their earning potential increases as Area Directors build their cluster in the community.  We have no set pay range.  An Area Director may earn less than $10,000 per year working few hours a week or more than $66,000 per year with growth.