Join the Intrax Team

Reports to: Associate Director, Partnerships

Overview:

Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Each year, Intrax sponsors hundreds of teachers who spend 3-5 years teaching at accredited public and private primary and secondary schools throughout the U.S.    

The Program Manager is part of the partnerships team and supports teacher and school recruitment activities. The Program Manager reports to the Associate Director, Partnerships and is tasked with supporting and facilitating teacher recruitment and placements, as well as school communication.

Essential Functions:

•    Serve as key contact for schools and teachers throughout the J-1 visa teacher recruitment, matching and application process.

•    Manage teacher placement process to ensure deadlines are met and teacher applications are complete including all host school and teacher documentation.

•    Provide high quality customer service support to teachers and schools.

•    Communicate regularly with partners on the status of teacher applications.

•    Review and maintain school accreditation documentation and monitor annual school report cards.

•    Monitor and advise teachers regarding state teacher certification requirements.

•    General office administration and management of sensitive client information (data entry, review, and maintenance)

•    Develop and maintain reports to track required program documentation.

Required Experience:

•    Four-year degree or minimum of four years professional experience in a related field

•    2-3 years of experience in international education or cultural exchange

•    Knowledge of Microsoft office and Outlook

•    Knowledge of Salesforce or similar CRM preferred

Knowledge, Skills and Attributes:

•    Ability to work independently with minimal supervision

•    Strong written, verbal communication and presentation skills

•    Must have excellent organizational skills and attention to detail

•    Strong Microsoft Office skills (Excel, Word, PowerPoint, Teams, and Outlook)

•    Excellent teamwork/collaborative skills

Travel:

Some domestic and international travel may be required to visit schools, teachers, and participate in recruitment or other industry events.

Location:

This position is based at our San Francisco headquarters and operates under a hybrid work schedule. The successful candidate would be required to work three days a week in the office and two days remotely. This hybrid schedule may be adjusted in the future to reflect evolving organizational practices.      

Pay Range:

$70,000 - $80,000 annually based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Reports:       Regional Accounts Director

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Supervisor Responsibility

The RAM has direct supervisory responsibility of all host companies in the portfolio of their direct territory.

Position Summary

The Regional Account Manager will directly manage an established portfolio of Intrax premium Host Companies for the placement of seasonal international student workers and develop new Host Companies for territory expansion based on seasonal goals established by the Regional Accounts Director. The position will require diligent teamwork with the partner services (Account Manager) team for the fulfillment of jobs in inventory. All jobs must be compliant with the Department of State regulations. RAMS will also support all participants in their respective territories to ensure program expansion. The Regional Account Manager will work from their home office supported by Intrax headquarters, San Francisco.

Duties and Responsibilities

• Fully knowledgeable of the SWT regulations and any addendums present by the Department of State.
• Represent the organization in the field to ensure adherence with all regulations.
• Collaborate with full cooperation with all members of the work groups comprised of Regional Account Managers, Partner Account Managers and the Global Development Manager for the fulfillment of jobs while understanding the perspective of the international partners as needed.
• Will proactively communicate the needs of host companies to HQ and escalate all service quality issues as necessary while also communicating regulatory, partner and other compliance matters to the Host Companies as needed.
• Ensure premium placements meet Intrax quality and standards as regulated by the Department of State and accepted by an internal gatekeeping process for compliance.
• Obtain Host Company Agreements from all host companies in the portfolio.
• Generate Job Description Documents (JDD) with full compliance.
• JDDs and their related volume will be entered into the system carefully to ensure all job opportunities match the actual needs of the host companies. The RAM must diligently register the correct volume of jobs to avoid future cancellations.
• Maintain updated information as required in SFDC and meet weekly tracking reports posting actual jobs in system per season as well as new business development prospects.
• Visit premium host companies as needed.
• Manage host company validation process.
• Provide premium Host Company program training, site/housing assistance and evaluation where needed, assists in the development of cultural activities for internationals via host company events or community involvement.
• Manage the account renewal recruitment process and maintain transparency and timeliness with all administrative and reporting requirements.
• Provide high quality customer support service to premium program host companies, participants and overseas partners.
• Responsible for the timely management of regional premium placement issues.
• Provide regional emergency support for all Intrax program participants as needed.
• Provide support on host company hiring events and tours as needed.
• Excellent understanding of the participant recruitment process and requirements.
• Must be highly available and responsive to host companies, participants, partners and HQ.
• Developing recruitment plans for host companies, including in-person hiring tours, Zoom interviews, and interviews by proxy on behalf of host companies.
• Receive and handle a high volume of incoming calls and emails from participants and host companies.
• Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.
• Handle urgent and/or escalated issues concerning participant health, safety, and welfare.
• Vet host companies via email, phone, and web searches to ensure job placements meet or exceed US government regulations.
• Maintain accurate documentation of participant and host company contact.
• Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.
• Write incident reports to the US Department of State on participant issues in the field.
• Assist in locating and securing housing leads for participants prior to their arrival in the United States.
• Lead weekly regional team meetings and attend all-team meetings and attend special trainings.
• Assist with training new department staff when appropriate.
• Involvement/management of Community Support Groups (CSGs) in your region.
• Conduct strategic site visits and/or assign appropriate staff.
• Additional tasks may be assigned as needed.

Additional Responsibilities

• Be on call after-hours and on weekends/holidays for emergency support issues for assigned region. There are always additional back-up staff on call as well.
• Review participant profiles and conduct occasional virtual interviews with participants on behalf of employers.
• Short notice travel required to develop, maintain, and support regional premium accounts and escalated support issues
• International travel to support host company hiring tours as needed
• Backup other team members as necessary including other regions during absences
• Plan and implement Cultural Activities for participants in assigned region
• Take an active role in Community Support Groups, including Forums, Orientations, Committee Meetings, and Cultural activities
• Other duties as assigned by Director

Required Experience

• Previous experience handling a high volume of incoming calls/emails
• Previous experience in a customer service environment
• Previous experience/knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred
• Previous experience in cultural exchange program preferred.
• Previous experience working remotely, from home-based office, preferred but not required
• Bachelor’s degree or equivalent experience
• Familiarity with other cultures/international experience
• Excellent writing skills as depicted in your cover letter
• Strong time management skills to handle periods of high volume
• Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus

Knowledge, Skills, and Attributes

• Ability to manage business to business accounts with emphasis on customer service
• Strong leadership, teamwork and interpersonal skills required
• Responsive and proactive communicator
• Excellent teamwork skills
• Proven ability to work under pressure
• High energy level
• Strong written and verbal communication skills
• Must have excellent organizational skills and attention to detail
• Strong technology skills
• Flexibility and an ability to adapt to a continuously changing industry
• A proactive, self-motivated personality, eager to identify new and better ways of achieving goals

Performance Criteria

• Meet or exceed business goals and objectives
• Meet deadlines for all operational requirements
• Provide superior customer service
• Consistently complete all administrative duties thoroughly and on-time
• Must demonstrate superior communication and collaboration skills
• Achieve account retention, growth targets and territory expansion
• Must adhere to all DOS regulations

Travel

• International travel possible
• Driver’s License required
• Must be available to travel domestically, as needed. Most travel is planned, but occasional, unplanned emergency travel possible with little notice before departure. Estimated travel 3-4 weeks per year.

Pay

$60,000 - $70,000 annually based on previous experience

Intrax Pay Transparency Statement

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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Choose a Rewarding Career as an Area Director

At AuPairCare, our Area Directors play a vital role in bringing the world a little closer together. They provide local support for families and au pairs in our live-in childcare program, making an impact that lasts far beyond a single year. If you love connecting with people, celebrating cultures, and supporting families, this flexible part-time, work-from-home opportunity could be the perfect fit.

Why You’ll Love Being an Area Director

• Flexibility that fits your life: Enjoy a part-time schedule that lets you work from home and stay connected to your community.
• Cultural connections: Expand your world by working with au pairs from around the globe and building lifelong friendships.
• Meaningful impact: Support local families with their childcare needs and help au pairs thrive during their U.S. experience.
• Unique perks: Access a generous discount to host your own au pair, plus opportunities for financial bonuses and reward travel.

What You’ll Do

• Welcome and support host families and au pairs through in-home interviews, orientations, and ongoing check-ins.
• Organize monthly cultural events for au pairs and quarterly gatherings that bring families and au pairs together.
• Offer guidance, problem-solving, and encouragement throughout the year to both host families and au pairs.
• Build awareness of the program through community networking and grassroots outreach.
• Step in with short-term housing support for an au pair in rare emergencies.

What We’re Looking For

• A bachelor's degree or equivalent experience.
• Excellent communication and problem-solving skills.
• Comfort with outreach and marketing in your local community.
• Strong organizational skills for submitting reports and maintaining records.
• A passion for helping families and au pairs succeed.
• Must live within 60 minutes of the open-listed position.

Join us at AuPairCare and turn your passion for people into purpose. As an Area Director, you’ll shape cultural exchange in your community while enjoying a flexible, rewarding career.

AREA DIRECTOR COMPENSATION

AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on the required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take-home pay. At a minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home). Area Directors enjoy the freedom to set their earning potential. Their earning potential increases as Area Directors build their cluster in the community. We have no set pay range. An Area Director may earn less than $10,000 per year working a few hours a week or more than $66,000 per year with growth.

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