Join the Intrax Team

Reports to: Director of Field Operations

Overview:

Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Intrax has operations in more than 100 countries worldwide and offers diverse educational and cultural programs.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.

Position Summary

The Operations Assistant is a full-time non-exempt position that provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program.

The position will review and update participant applications and documents in Salesforce, research and secure housing for participants, and contact Host Companies to vet them for the Intrax Work Travel program. This position will assist the Director of Field Operations and Regional Account Manager in providing ongoing support for Summer Work Travel participants after their arrival in the United States, specifically in the Mid-Atlantic region. This position requires attention to detail, heavy database work, and excellent customer service skills. The work environment is fast-paced and service driven, with a successful candidate possessing the ability to learn quickly and to be very flexible with changing business needs. The position requires superior customer support with heavy phone and computer usage.

Duties and Responsibilities

• Receive and handle a high volume of incoming calls and emails from participants and employers.
• Answer questions via phone and email regarding insurance, Social Security, housing, job concerns, transportation, and other issues important to newly arriving international students to the United States, within one business day.
• Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.
• Assist with problem solving urgent and/or escalated issues concerning participant health, safety, and welfare.
• Vet employers via email, phone, and web searches to ensure job placements meet or exceed US government regulations.
• Assist in updating/renewing required host employer business documents.
• Provide support to host employers regarding participants working for them. Mediate concerns between employers and participants.
• Ensure compliance with established program guidelines throughout the season.
• Maintain accurate documentation of participant and employer contact.
• Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.
• Assist in locating and securing housing leads for participants prior to their arrival in the United States and during their program when housing issues arise.
• Attend weekly regional team meetings and all-team meetings, attend special trainings.

Additional Responsibilities

• Assist in writing, reviewing, and updating employer job descriptions used for recruiting purposes.
• Review participant profiles and assist in the interviewing and selection of participants, on behalf of employers, at the direction of the Regional Account Manager.
• Make occasional visits to employers/participants at the direction of the Regional Account Manager and Director of Field Operations.
• Plan and implement Cultural Activities for participants in assigned region, at the direction of the Regional Account Manager.
• Participate in Community Support Group meetings, Orientations, and Cultural activities at the direction of the Regional Account Manager and Director of Field Operations
• Provide support to Host Companies regarding Participants working for them.
• Assist with problem solving urgent and/or escalated issues concerning Participant Welfare/Safety.
• Ensure Compliance with established program guidelines.
• Assist the Regional Account Manager and Field Support Coordinators in reporting to the US Department of State on Participant Issues.
• Other duties as assigned by manager and director.

Required Experience

• Previous experience handling a high volume of incoming calls/emails
• Previous experience in a customer service environment
• Previous experience/ knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred.
• Previous experience in cultural exchange program preferred.
• Previous experience working remotely, from home-based office, preferred but not required.
• Associates degree or equivalent experience
• Familiarity with other cultures/international experience
• Excellent writing skills as depicted in your cover letter
• Strong time management skills to handle periods of high volume
• Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus

Knowledge, Skills, and Attributes

• Ability to work in a home-based office while working remotely in a team environment
• Ability to work without direct/onsite supervision
• Must be available to be on-call for emergency support on a rotating schedule (approximately 1 week every 8-10 weeks)
• Strong organizational skills
• Strong Multi-tasking skills
• Previous call center experience preferred but not required
• Strong technology skills.
• Flexibility and an ability to adapt to a continuously changing industry
• A proactive, self-motivated personality, eager to identify new and better ways of achieving goals
• Ability to work in a fast-paced environment

Performance Criteria

• Ability to meet strict deadlines  
• Successfully respond to customers’ requests and communications within one business day.

Travel

• Driver’s License required
• Must be available to travel domestically, as needed. Most travel is planned, but occasional, unplanned emergency travel possible with little notice before departure.
• Estimated travel days 1-2 time per month.
• Estimated overnight travel 1 week per year.

Pay

$20.00 - $25.00 per hour based on previous experience.

Intrax Pay Transparency Statement:
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Intrax is an Equal Opportunity Employer and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.

Reports to:       Senior Director of Customer Experience

‍About Us

AuPairCare is a leading international organization dedicated to fostering meaningful cultural exchange by connecting au pairs from around the world with American host families. Our programs create enriching experiences that build global understanding and lifelong connections.

About the Role
AuPairCare is currently seeking a dynamic and organized presenter to help deliver an exceptional arrival experience for our au pairs. This hybrid role includes both remote work as well as on-site event responsibilities at the AuPairCare Connect Welcome Experience, located near Newark Airport in New Jersey. This is a full-time position that includes a competitive salary and benefits package.

In this role, you will play a key part in guiding au pairs from their initial match through their arrival to their host families in the United States—ensuring they feel welcomed, supported, and set up for a successful program year.

Essential Functions

• Co-lead in-person AuPairCare Connect (welcome desk, welcome dinner, workshops, host family pickup, etc.) approximately three times per month, providing a warm, organized and engaging welcome experience.
• Manage WhatsApp groups to support and communicate with incoming participants
• Collaborate with external vendors and cross-functional internal teams
• Create and manage detailed weekly logistics spreadsheets to support smooth operations
• Monitor, respond to, and maintain detailed record of customer inquiries and escalations
• Provide support during urgent or emergency situations with professionalism and care
• Lead webinars and video calls supporting pre-program au pairs
• Identify opportunities to improve customer experience and drive cost efficiencies
• Assist with special projects as needed

Requirements

• Available to work on-site near Newark Airport, Tuesday–Thursday during event weeks, including late Tuesday evenings until the last au pair arrives (option to overnight at hotel).
• Experience in at least ONE of the following areas:
  • Cultural exchange (worked/studied/lived abroad, were a host, or worked for a cultural exchange organization)
  • Leading large in-person groups (tour guide/trainer/teacher/workshop facilitator)
• Strong written and verbal communication, with the ability to engage diverse audiences
• Excellent problem-solving skills and the ability to make thoughtful, timely decisions in a fast-paced environment
• A warm, welcoming demeanor and enthusiasm for working with international young adults
• Ability to collaborate effectively across teams and with external partners

Preferred Qualifications

• Proficiency in a second language
• J-1 Au Pair program experience

This is a full-time position which includes a competitive salary and benefits package.

Location and Travel

Salary Range:

$65,000-$73,000 annually based on previous experience

Intrax Pay Transparency Statement:
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Intrax is an Equal Opportunity Employer and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.

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Reports to: Vice President, Internships

Overview:

Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Intrax has operations in more than 100 countries worldwide and offers diverse educational and cultural programs.

Position Summary:

We are currently seeking an entry-level Business Development Associate (BDA) to support business development activities for Intrax’s Intern, Trainee, and Work Travel programs; this non-exempt role reports to the Vice President, Internships, and will focus on researching prospective host accounts and partner organizations, conducting market research, identifying and qualifying new host and partner accounts, and preparing written position descriptions.

Essential Functions:

• Generate new leads and follow up on prospects; approach new business to business accounts by phone, email, trade shows and in-person visits when needed
• Maintain prospecting activity levels as necessary to meet business objectives and goals
• Adhere to sales processes and requirements and all reporting and administrative requirements in complete and timely manner
• Prepare proposals and responses to RFPs
• Prepare and maintain pitch decks and case studies in collaboration with the Marketing team
• Update CRM database and report on status of lead funnels and stages

Additional Functions:

• Have a strong understanding of J-1 Exchange Visitor program and keep abreast of industry trends
• Collaborate and assist with program team to prioritize business needs and set strategic growth goals
• Potential to assist additional Intrax programs on new lead generation as needed

Required Experience:

• Four-year degree or minimum of four years professional experience in a related field
• 1-2 years minimum business to business sales experience is preferred
• Savvy with tech tools including HubSpot CRM, LinkedIn, and other prospecting tools
• Experience in the J-1 industry is a plus, but not required

Knowledge, Skills, and Attributes:

• Strong sales and customer service skills
• Strong written and verbal communication skills
• Prior cold-calling experience helpful
• Must have excellent organizational skills and attention to detail

Travel:

• Potential for domestic travel to support business development activities

Pay Range:

$28.00 - $33.00 and hour based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Intrax is an Equal Opportunity Employer and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

The Director of Camp Relations will be responsible in leading the Account Manager team in onboarding new camps and driving placement sales to meet seasonal goals. In conjunction with the Vice President, the Director of Camp Relations will be responsible for defining and executing the business development plan for each season, and strategize with the Vice President on program improvements and development as it pertains to camp relations.

Duties and Responsibilities

Oversight of camp recruitment, outreach, and placement targets

• Setting of placement targets for sales team and deadlines for placement goals in adherence to overall business goals set by executive leadership team.
  • Identify and execute business development strategy in line with department goals.
  • Lead Camp outreach/sales/recruitment with the Account Manager team.
  • Set placement goals for each Account Manager to meet for the season.
  • Support the Account Manager team in reaching their goals.
• Camp Vetting procedures, which must be in adherence with U.S. Department of State and Intrax guidelines.

Budgeting & Camp Invoicing

• Maintaining/tracking costs and budget for US program elements for Camp related Conferences, Summer Visits, and Dues/Subscriptions
• Liaise with Operations team and the Accounting department

Camp Director Fairs

• Help plan and execute in-person Fair Camp Qualifying packaging and communication
• Work closely with Vice President and Director of Partner Services to orchestrate Fair registration
• Lead the Virtual Fair planning with Account Manager Team and Operations Manager

IT

• Liaise with IT and Vice President on camp-related systems development
• Liaise with Product Manager on automations of SAAS system

ACA and Camp Conferences

• Plan for conferences annually, including registration and payment
• Main liaison with ACA

Participant Support

• In collaboration with Account Manager team and Vice President, help establish camp support protocols
• Work with Operations Manager in oversight of Participant monthly check-ins

U.S. Department of State

• Director is responsible in adhering to and interpreting the BridgeUSA J-1 Camp Counselor and Summer Work Travel requirements for the AmeriCamp program.
• Director is responsible for AmeriCamp staying in compliance with the incident reporting and program requirements.
• Monitoring of camp support cases and reporting to the DOS in a timely manner.

Staff Management

• Oversight of Account Manager team, workload, vacation time, expenses

Required Experience:

• Four-year degree or minimum of four years professional experience in a related field.
• Strong customer service experience is required.
• Ability to work independently with minimal supervision.
• Fluency in foreign language(s) preferred.
• Proficient in Excel, Word, Outlook, PowerPoint, Salesforce, and basic database functions.

Knowledge, Skills, and Attributes:

• Strong leadership, teamwork and interpersonal skills required.
• Responsive and proactive communicator.
• Proven ability to work under pressure.
• Must have excellent organizational skills and attention to detail.
• Experience living abroad (desired).

Performance Criteria

• Meet or exceed business goals and objectives.
• Meet deadlines for all operational requirements.
• Consistently complete all administrative duties thoroughly and on-time.
• Must demonstrate superior communication and collaboration skills.

Travel

• International travel (passport required)

Pay Range:

$85,000 - $90,000 annually based on previous experience

Intrax Pay Transparency Statement:

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Intrax is an Equal Opportunity Employer and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.

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Overview:

The Senior Account Manager, Hospitality will directly manage a portfolio of Intrax host organizations for the placement of J-1 interns and trainees and develop new host organizations for portfolio expansion. The Senior Account Manager, Hospitality will identify opportunities for growth, and develop and implement strategies for achieving program goals, and analyze data to improve performance. The Senior Account Manager, Hospitality will collaborate with the team to achieve Hospitality program goals and support the overall growth of the Intern and Trainee programs.  

Essential Functions:

•    Create and execute plans to achieve program goals and expand market share.

•    Acquire and develop new host organization and corporate accounts.

•    Prepare sales proposals and agreements for clients.  

•    Provide timely responses to all inquiries from potential and current host accounts.

•    Manage the full life cycle of the J-1 intern/trainee program at each host organization in assigned portfolio including recruitment, matching, and arrival.

•    Conduct business development activities to secure new J-1 intern/trainee applicants including international partner and university outreach.

•    Collaborate with the support team to monitor and resolve host organization and participant support as needed throughout the year.

•    Expert in J-1 intern and trainee regulations and best practices for host organization success.

•    Work with the Hospitality team and Vice President to develop, monitor, and achieve strategic growth goals for the hospitality division.

Additional Functions:

•    Stay up to date on industry and market trends and share this information with key stakeholders including partners and host accounts.  

•    Maintain and develop marketing materials including host account sell sheets, social media accounts and website content.

•    Maintain updated information as required in Salesforce ensuring host organization information is complete and accurate for reporting purposes.

•    Visit potential and current host organizations to provide training and in-person sales calls.

•    Domestic U.S. travel required to develop, maintain, and secure premium accounts.

•    Represent the department at trade events and conferences.  

Required Experience:

•    Four-year bachelor’s degree or equivalent experience

•    Five years of sales or related experience in the field of hospitality is required

•    Experience with J-1 intern and trainee programs is preferred

•    Ability to work independently with minimal supervision

Knowledge, Skills, and Attributes:

•    Ability to manage business to business accounts with emphasis on customer service

•    Strong teamwork and interpersonal skills required

•    Responsive and proactive communicator

•    Proven ability to work under pressure

•    High energy level

•    Strong written and verbal communication skills

•    Must have excellent organizational skills and attention to detail

•    Knowledge of DOS Intern/Trainee regulations

Performance Criteria:

•    Meet or exceed sales goals and objectives

•    Meet deadlines for all operational requirements

•    Provide superior customer service

•    Consistently complete all duties thoroughly and on-time

•    Must demonstrate superior communication and collaboration skills

•    Achieve growth targets and portfolio expansion goals

•    Must adhere to all DOS regulations

Travel:

•    Potential for international travel (passport required)

•    Domestic travel

•    Ability to travel a minimum of 8 weeks per year.

Salary Range:

$70,000 - $80,000 annually based on previous experience plus commission

Intrax Pay Transparency Statement

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Intrax is an Equal Opportunity Employer and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.

Choose a Rewarding Career as an Area Director

At AuPairCare, our Area Directors play a vital role in bringing the world a little closer together. They provide local support for families and au pairs in our live-in childcare program, making an impact that lasts far beyond a single year. If you love connecting with people, celebrating cultures, and supporting families, this flexible part-time, work-from-home opportunity could be the perfect fit.

Why You’ll Love Being an Area Director

• Flexibility that fits your life: Enjoy a part-time schedule that lets you work from home and stay connected to your community.
• Cultural connections: Expand your world by working with au pairs from around the globe and building lifelong friendships.
• Meaningful impact: Support local families with their childcare needs and help au pairs thrive during their U.S. experience.
• Unique perks: Access a generous discount to host your own au pair, plus opportunities for financial bonuses and reward travel.

What You’ll Do

• Welcome and support host families and au pairs through in-home interviews, orientations, and ongoing check-ins.
• Organize monthly cultural events for au pairs and quarterly gatherings that bring families and au pairs together.
• Offer guidance, problem-solving, and encouragement throughout the year to both host families and au pairs.
• Build awareness of the program through community networking and grassroots outreach.
• Step in with short-term housing support for an au pair in rare emergencies.

What We’re Looking For

• A bachelor's degree or equivalent experience.
• Excellent communication and problem-solving skills.
• Comfort with outreach and marketing in your local community.
• Strong organizational skills for submitting reports and maintaining records.
• A passion for helping families and au pairs succeed.
• Must live within 60 minutes of the open-listed position.

Join us at AuPairCare and turn your passion for people into purpose. As an Area Director, you’ll shape cultural exchange in your community while enjoying a flexible, rewarding career.

AREA DIRECTOR COMPENSATION

AuPairCare's Area Director compensation structure is designed to encourage customer growth and retention. Their total compensation is based on the required tasks completed for the host families and au pairs (we call them clusters) they support. Bonuses and monthly stipends play a major role in an Area Director’s take-home pay. At a minimum, Area Directors are compensated for all hours worked at the local/state minimum hourly rate where they reside (work from home). Area Directors enjoy the freedom to set their earning potential. Their earning potential increases as Area Directors build their cluster in the community. We have no set pay range. An Area Director may earn less than $10,000 per year working a few hours a week or more than $66,000 per year with growth.

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.

Intrax is an Equal Opportunity Employer and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.

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