Partner Services Representative

AuPairCare is currently seeking a skilled and motivated Partner Services Representative to join our team. Reporting to the Director of Partner Services, this position is responsible for managing important international partner relationships and quality au pair candidate recruitment. This position is located in San Francisco and offers international travel.

Responsibilities:

  • Manage overseas partner relationships with regular support, communication and training
  • Ensure quality recruitment of candidates through the careful review of au pair applications
  • Maintain compliance with Department of State (DOS) and AuPairCare quality standards
  • Respond to customer service inquiries from our field staff and headquarters team
  • Assist with special projects such as newsletters, contests, and training initiatives
  • Achieve recruitment goals and support growth in target markets

Qualifications:

Required:

  • Friendly, positive attitude and cross-cultural sensitivity
  • Effective verbal and written communication skills
  • Experience developing & maintaining long-distance, collaborative relationships via telecommunications
  • Strong organizational skills and ability to meet deadlines in a high-volume, fast paced environment
  • Demonstrated analytical and problem-solving skills in the work place
  • Proficiency in Microsoft Office and database software
  • Ability to travel internationally and/or domestically when required
  • Bachelor’s degree

Preferred Experience:

  • Proficiency in a second language; Spanish and/or Portuguese highly desirable
  • Salesforce customer relationship management systems
  • Account management
  • Participation in cultural exchange program; working, studying or living abroad