Operations Coordinator

Overview

Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Each year, Intrax Global Internships sponsors thousands of international university students and working professionals from around the world who travel to the United States to participate in work based internship and training programs.

Reporting to the Operations Manager the Support Coordinator will assist with daily operations involving incoming university students and young professionals to the U.S. and perform tasks such as J-1 visa application review, company vetting, participant support, and other tasks as assigned.

Essential Functions:

  • Assist with reviewing applications for J-1 visa sponsorship within given deadlines
  • Conduct vetting calls to companies interested in program participation
  • Keep international offices and partners informed on the progress of their applications
  • Advise program participants and companies on J1 visa regulations
  • Ensure program processes and procedures are followed
  • Ensure accuracy of data entered into Salesforce.com and assist with maintaining detailed records
  • Assist with creation of program training materials and handbooks
  • Serve as a point of contact for after hours emergencies when required
  • Assist other team members as needed

Knowledge, Skills and Attributes:

  • Ability to organize; exceptional attention to detail
  • Project management skills: multi-tasking, prioritizing, time management to handle periods of high volume
  • Ability to interact well with diverse groups/teams, cultures, and individuals
  • Ability to understand and adhere to complex policies and government regulations
  • Friendly, positive attitude and cross-cultural sensitivity

Required/Preferred Experience:

  • Bachelor’s degree or equivalent experience
  • Min. 3 years of experience in an operational role
  • Advanced spreadsheet skills
  • Knowledge of Salesforce.com or similar CRM preferred
  • Prior experience living abroad or dealing with international students preferred