Client Services Representative

The Client Services Representative is our customer’s primary point of contact on the Client Services team for all billing questions and concerns, delivering empathetic customer service to both internal and external customers while executing behind-the-scenes billing procedures with accuracy and efficiency.

Position Summary

The primary functions of this position are:

  • Assist AuPairCare customers via phone and email
  • Assist the Client Services team with management of Salesforce cases, invoicing, and processing payments Manage our referral bonus program
  • Verify education documentation provided by au pairs
  • Assist with Au Pair Flight Phone duty approximately every six weeks
  • Proactively identify areas for process improvements and cost-saving initiatives
  • Participate in team and company meetings
  • Assist with research, special projects, data reporting, and other duties as needed

Knowledge, Skills, and Attributes

  • Excellent verbal and written customer service skills
  • Consistent attention to detail and follow-through
  • Proactive and collaborative team player